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We make regular updates to your services to ensure you're getting the best service possible.

Special NHL® Heritage Classic™ Pre-Sale

As a valued Shaw customer, get access to a special NHL® pre-ticket sale for the 2014 Tim Hortons NHL Heritage Classic™.

Click here to learn more.

January 2014 international long distance rate adjustment

On January 14, 2014, seven new landline calling destinations will be added to our 1000 Minutes International Long Distance Plan. As well, landline calling and mobile calling rates will be adjusted for certain destinations.

Click here to learn more.

Channel Feed Swaps – Creston, BC

On November 19, 2013, Shaw will adjust the network source of the channels listed below. This is being done to offer you more local programming and enhanced Shaw services.

Click here to learn more.

TV Listings removal and channel changes in West Kootenays

On August 14, 2013, we will be removing the TV Listings channel (ch. 2) from our channel lineup. To access channel listings with our easy-to-use interactive programming guide, a digital box is required on each TV.

Click here to learn more.

Additional area code for British Columbia: 236

On June 1, 2013, the Canadian Radio-television and Telecommunications Commission (CRTC) introduced an additional telephone area code for British Columbia. The new area code, 236, will cover the same geographical regions as pre-existing area codes: 250, 604 and 778.

Current home phone customers will keep their existing telephone number. However, current customers requesting a new number, and new home phone customers will receive a telephone number using the new area code 236 if area codes: 250, 604 or 778 are not available.
Visit crtc.gc.ca for more information.

Firmware Update for Docsis 3 Wireless Modem

Starting June 3, 2013, Shaw will begin installing new firmware on all DOCSIS 3.0 DPC3825 WiFi modems. During this time, you may briefly lose Internet connectivity while the update is applied to your modem.

Click here for more details.

BC Customers: HST charge on April invoice

Please be advised that we have experienced a billing error that occurred as we transitioned from HST to PST and GST. This will impact some of our BC customers who will have received an invoice in April that charges HST instead of the recently reinstated PST and GST. There are also some customers who will see "HST" labeled on their bill but the correct amount of tax was charged. We apologize for any inconvenience this may have caused and have taken immediate action to resolve this.

We assure any impacted customers that corrections are being made to your account and you will see a credit applied to your next invoice that reflects the correct amount of PST and GST. If you have any questions, please contact us at shaw.ca/chat or 310-SHAW.

Analog to digital conversion in Hamilton, Ontario

Effective March 25, 2013, analog channels in Hamilton will be converting into digital format.

Click here for more details.