Troubleshooting your Shaw Home Phone
One phone on my Shaw Home Phone service has a dial tone but another does not.
A number of issues could be affecting your Home Phone service. Run through this checklist to see if everything is working properly:
- If it is a cordless phone that does not have a dial tone, verify both the handset and base station have power.
- Verify your telephone cord is connected to the telephone wall outlet.
- If convenient, unplug the telephone without the dial tone and connect a working telephone to the same outlet. If it works, there may be a problem with the other telephone. If it doesn’t work, there may be a problem with that outlet.
Technical Support can run tests to determine the status of your phone when it is hooked to an outlet. Find your local Technical Support number on the Contact Us page.