Troubleshooting your Shaw Home Phone
My Shaw Home Phone doesn't have a dial tone.
A number of issues may be at play if your Shaw Home Phone doesn't have a dial tone. Run through this checklist to ensure everything is working properly:
- If you’re using a cordless phone, verify both the handset and base station have power.
- Check to make sure your telephone cord is connected to the telephone wall outlet.
- If you are able to access your Home Phone terminal, verify it has power.
- If you are able to access your Home Phone terminal, check to make sure the phone line connecting your home’s telephone wiring to the Home Phone terminal is securely plugged into the jack labelled 'Tel 1' on the back of the terminal.