IT'S LIKE HAVING YOUR OWN IN-HOUSE TECHNICIAN
At Shaw, we are committed to providing you the best online experience as well as an exceptional customer experience.
Complimentary to all Shaw subscribers, you can now easily download Shaw Support and make the most of your Shaw products and services. Shaw Support acts as your in-house technician by providing answers to common questions and straightforward instructions for setting up your new and existing Shaw services and how to maximize them.
Shaw Support goes beyond our Internet services. You can activate your new Shaw Digital TV terminal, customize your Shaw Digital Phone features and access our online product support troubleshooting guides. With Shaw Support you now have access to the following convenient features:
Internet:
- Step-by-step instructions for setting up Shaw Email
- Automatic download of Shaw Secure – our no-cost Internet security software
- Automatically detects problems with your Internet connection, email settings, and security products
- PC Tune Up, Modem Setup Tutorials, System Information Screen, Hardware Reset Wizard
- Instant access to your no-cost extras such as Webspace, Photoshare and Videomail
- Shows Email Server status
Digital Phone:
- Activate and manage Shaw Digital Phone calling features, such as forwarding voicemail to email
- Reset your PIN number
Digital Television:
- Activate your new Shaw Digital Terminal
- Set and modify your remote control settings
- Easy steps for navigating through Shaw’s extensive library of Video On Demand entertainment, subscription video services and live Pay Per View events
Customer Care:
- Online billing
- Quick links to the Internet Speedtest; online product support; and online Customer Care
Shaw Support is available to all Shaw High-Speed Internet customers. At this time, however, Shaw Support does not currently support Mac OS.
