Cognitive

Cognitive and Learning Solutions

Cognitive and
learning solutions

We've identified a number of tools
to assist our customers with cognitive
and learning disabilities.

Television

AMI-audio

AMI-audio is a broadcast reading service, a network on which volunteers read and record
full-text spoken-word versions of current articles from leading newspapers and magazines.
The channel makes local, regional, national and international news available to viewers who
are blind and vision-restricted, who have learning disabilities or have physical and motor-skill
disabilities.

To use AMI-audio, you need to activate the SAP/MTS on your TV. Your remote control
should have a button that says MTS or SAP.

You also can tune into the CBC News Network and AMI-audio service will be heard.

Internet

Manage your Shaw Internet


Take care of internet-related business from the comfort of your computer, instead of calling
for assistance. My Account allows you to change your email or Webspace password
if you forget it, create a new email address or update your email and Webspace settings and
subscriptions.

Shaw Support


Download Shaw Support and get automated assistance setting up, modifying and repairing
common connection issues for your Shaw Internet and email.

Keyboard Options (Windows 7)


You can configure your keyboard to slow down its functionality, making your computer easier to use.

Follow these steps and choose which options work best for you:

  1. Click Start on the bottom left corner of your screen.
  2. On the Start menu, click on Control Panel.
  3. In the Control Panel folder, click on Ease of Access.
  4. Under Ease of Access Center, click on Change how your keyboard works.
  5. Choose the display options you prefer. These options include:
    • Mouse Keys
      This feature allows you to use the numeric keypad to move the mouse pointer.
    • Sticky Keys
      Sometimes you have to hold SHIFT, ALT or CTRL while pressing another key. If you have difficulty holding down two or more keys at the same time, Sticky Keys will help you perform some functions on your computer. Sticky Keys will allow you to press SHIFT, ALT or CTRL first and then press the other key.
    • Filter Keys
      Enabling Filter Keys tells your computer to ignore quick, brief keystrokes or to slow down the repeat rate. If you have difficulty double clicking on icons, use this option and your computer will wait for you.
    • Toggle Keys
      If you enable Toggle Keys, your computer will make sound when you hit Caps Lock, Num Lock or Scroll Lock. The tone sounds different depending on whether you are turning the lock on or off.

Home Phone

Call Forward

Send your phone calls to a friend or family member to pick up. Activate this feature by dialing *72
and when you hear the dial tone, enter the 10-digit number to where you want your calls forwarded.
Call Forward is included with Shaw Phone plans.

Call Return

Easily dial the last number that called you, whether you answered it or not. To use Call Return, just
dial *69.

Shaw Customer Service

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives
through Relay Service operators of their choice.

Billing

Shaw provides alternative formats for monthly billing. You can receive your bill in Braille, large-print
hard-copy or enlarged soft-copy format. Please your local Customer Service office to request an
alternate billing format. Find that number on our Contact Us page.