We've identified a number of tools
you can use to assist with speech disabilities
and learning English as a second language.
Reading along with the closed-captioning text on TV programs can help you improve
your speech skills. It also can be very helpful for individuals who are learning English
as a second language.
Shaw's closed-captioning capabilities provide visual text of a program's audio as it is
heard. Broadcasters provide closed captioning in most of their programming.
You can turn captions on or off with your TV's remote. Check your manufacturer's website
or TV User Guide for step-by-step instructions on how to set it up.
Shaw's HD Boxes and HDPVRs provide closed caption decoding for all channels, including
those in high-definition. Use Power/Menu to access User Settings to turn captioning on and off.
AMI-audio is a broadcast reading service, a network on which volunteers read and record
full-text spoken-word versions of current articles from leading newspapers and magazines.
The channel makes local, regional, national and international news available to viewers who
are blind and vision-restricted, who have learning disabilities or have physical and motor-skill
To use AMI-audio, you need to activate the SAP/MTS on your TV. Your remote control
should have a button that says MTS or SAP.
You also can tune into the CBC News Network and AMI-audio service will be heard.
Manage your Shaw Internet
Take care of internet-related business from the comfort of your computer, instead of calling for assistance. My Account allows you to change your email or Webspace password if you forget it, create a new email address or update your email and Webspace settings and subscriptions.
Download Shaw Support and get automated assistance setting up, modifying and repairing
common connection issues for your Shaw Internet and email.
Send your calls to a friend or family member so you don't have to answer your phone.
Call Forward is included with Shaw Phone plans.
Call Display, Distinctive Ring
Our Call Display and Distinctive Ring features tell you who's calling so you can decide
whether to pick up the phone. Call Display is included with all phone plans. Distinctive
Ring can be added to any Shaw Home Phone plan for $3.95 per month.
Message Relay Service (711)
Message Relay Service, or 711, allows you to talk on the telephone via a teletypewriter (TTY).
A specialized operator acts as an intermediary for the two parties. Message Relay Service is
included with all our Home Phone plans.
With IP Relay, you use the Internet to make calls using a chat interface and a third-party operator.
IP Relay is included with all our Home Phone plans. All you need is an Internet-connected
PC or smartphone.
Accessing IP Relay
- Dial 711 then hang up
- Add AM code 056 HEAR/VISUAL IMPAIRED to the customer's account
- Fill out the survey admin form | here
- Customer should receive an email with the initial set up information within 24 to 48 hours - follow steps below once customer receives the email.
- Access the IP Relay Service website (https://iprelay.shaw.ca) via your computer or mobile device and login using the credentials provided in the initial email.
Shaw Customer Service
Shaw Customer Service Representatives and Technical Support Representatives are available
to assist you via an online chat program.
Customer Chat allows real-time text/keyboard communication and is available to all our
customers from 8 a.m. to 10 p.m. Mountain, seven days a week.
Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any questions.
Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.
If you have an account, product or service question that you would like to submit for an email
response, please fill out our online form and we will respond within three business days.
Teletypewriter Phone Service
Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives
through Relay Service operators of their choice.