Vision

Vision Solutions

Vision solutions

We've identified a number of tools
to assist our blind or vision-restricted
customers.

Television

AMI-tv

AMI-tv is part of Shaw's programming, available to subscribers of Digital TV or HDTV. The national
English-language satellite-to-cable network features 24-hour programming with described video, offering
blind and partially sighted viewers access to high-quality news, information, drama, entertainment and
other AMI original programming.

AMI-audio

AMI-audio is a broadcast reading service, a network on which volunteers read and record
full-text, spoken-word versions of current articles from leading newspapers and magazines.
The channel makes local, regional, national and international news available to viewers who
are blind and vision-restricted, who have learning disabilities or have physical and motor-skill
disabilities.

To use AMI-audio, you need to activate the SAP/MTS on your TV. Your remote control should
have a button that says MTS or SAP.

You also can tune into the CBC News Network and AMI-audio service will be heard.

Descriptive Video Service

Descriptive Video Service (DVS) is an aid for persons who are blind or vision-restricted. It
provides a voiceover description of a program's key visual elements with narration inserted
during natural pauses in program dialogue. DVS describes actions not otherwise reflected in
the dialogue, such as the movement of a person in the scene.

If DVS is offered in a program, video description can be turned on or off.

DVS enhanced programming is offered by most Canadian broadcasters, each of which may now
offer a few hours each week in their regular programming schedule.

Accessing DVS

Most TVs have SAP/MTS features available through menu options described in the owner's
manual. Turn on SAP/MTS and, if DVS is offered in the selected program, DVS will be heard.

Accessing DVS on Shaw equipment

DVS can be activated on a Shaw Digital Box, HD Box or HDPVR through the programming guide. Depending on which programming guide you have, there are different ways to access your DVS settings.

If you are using Shaw’s traditional guide with a blue background, using your remote, press Settings twice, then Setup, then Audio Setup and then select Descriptive Audio Service and press the > arrow key and OK to turn on the service.

If you are using Shaw's new HD guide with a dark grey or transparent background, press the Menu button on your remote. Select Settings, then Audio Settings, press the > arrow key to highlight DVS. Arrow down and move the slider over to On.

Shaw also has a one-button remote available upon customer request. The remote has a pre-programmed button which you can use to automatically turn DVS on and off. Please contact one of our
representatives at 1-888-472-2222 to arrange for pickup or delivery.

TV Listings

Using a standard screen reader for audio access, Shaw’s blind or visually-restricted customers can access our programming guide by visiting zap2it.com or by clicking on this link.

Internet

Shaw.ca


Learning videos on our website are accompanied by PDF versions of the scripts. All PDFs on our
site are generally accessible to users with screen-reading software.

For individuals who are blind or vision-restricted, Adobe provides free software that makes reading
PDF files easier.

Skip Navigation


Individuals with screen-reading software can jump from the top of the page to the main content, using
access key Alt and X.

Display Options (Windows 7)


You can change how your computer presents certain information by following these steps:

  1. Click the Start button at the bottom left corner of your screen.
  2. On the Start menu, click on Control Panel.
  3. In the Control Panel folder, click on Ease of Access.
  4. Under Ease of Access Center, click on Optimize visual display.
  5. Choose the display options you prefer. These options include:
    • choosing a high contrast theme
    • enabling text narration
    • enabling a magnification tool
    • fine-tuning specific display effects

Mouse Options (Windows 7)


You can make your mouse pointer more visible on your screen by following these steps:

  1. Click the Start button at the bottom left corner of your screen.
  2. On the Start menu, click on Control Panel.
  3. In the Control Panel folder, click on Hardware and Sound.
  4. Under Devices and Printers, click on Mouse.
  5. In the Mouse Properties window, select the Pointer Options tab.
  6. Choose the pointer options you prefer. These options include:
    • enabling pointer trails
    • showing the on-screen location of the mouse pointer by pressing the CTRL key
    • moving the pointer automatically to the default button in dialog boxes

Browser Support


Each type of browser has its own support section to assist you with improving your accessibility
options. Follow these links to learn more about your browser's options.

Internet Explorer

Mozilla Firefox

Google Chrome

Shaw Support


Download Shaw Support and get automated assistance setting up, modifying and repairing common
connection issues for your Shaw Internet and email.

Home Phone

Call Return

Easily dial the last number that called you, whether you answered it or not. To use Call Return,
just dial *69.

Busy Redial

When you make a call and get a busy signal, Busy Redial will notify you with a distinctive ring
once the line is free. You won't have to keep redialing the number to check if it's free. Enable
the feature by dialing *99 and selecting options 2, 1 then 1. When You hear a busy signal, hang
up, pick up the receiver and dial *66. A distinctive ring will let you know once the line is free.
Pick up and you will be connected.

Call Waiting

Beeps will indicate when you have a second call coming in.

Shaw Customer Service

Customer Chat

Shaw Customer Service Representatives and Technical Support Representatives are available
to assist you via an online chat program.

Customer Chat allows real-time text/keyboard communication and is available to all
our customers from 8 a.m. to 10 p.m. Mountain, seven days a week.

Twitter

Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any
questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.

Email

If you have an account, product or service question that you would like to submit for an email
response, please fill out our online form and we will respond within three business days.

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives
through Relay Service operators of their choice.

Billing

Shaw provides alternative formats for monthly billing. You can receive your bill in Braille, large-print
hard-copy or enlarged soft-copy format. Please your local Customer Service office to request an
alternate billing format. Find that number on our Contact Us page.