Web Accessibility

An Accessible Shaw

An accessible Shaw

Shaw wants to ensure our products and services
are accessible to all our customers.

We've engaged community advocates on behalf
of individuals with accessibility needs to ensure we
understand the barriers to our TV, Internet and
Personal Phone services.

We have committed to WCAG compliance for Shaw.ca
and its affiliate sites. This commitment means our site is:

  • Compatible with current and future technologies
  • Understandable in a readable and predictable manner
  • Operable and easily navigable
  • Perceivable with text alternatives for non-text content,
    captions and scripts for audio and video content and
    adaptable to assistive technologies

Our first commitment is to the customer. If you have any suggestions
or feedback on how we can improve Shaw products and services or
its websites, please contact us through any of the means below.

Contact us

Customer Chat

Shaw Customer Service Representatives and Technical Support Representatives are available
to assist you via an online chat program.

Customer Chat allows real-time text/keyboard communication and is available to all our
customers from 8 a.m. to 10 p.m. Mountain, seven days a week.

Twitter

Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any
questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.

Email

If you have an account, product or service question that you would like to submit for an email
response, please fill out our online form and we will respond within three business days.

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives
through Relay Service operators of their choice.