An accessible Shaw
Shaw wants to ensure our products and services
are accessible to all our customers.
We've engaged community advocates on behalf
of individuals with accessibility needs to ensure we
understand the barriers to our TV, Internet and
Personal Phone services.
We have committed to WCAG compliance for Shaw.ca
and its affiliate sites. This commitment means our site is:
- Compatible with current and future technologies
- Understandable in a readable and predictable manner
- Operable and easily navigable
- Perceivable with text alternatives for non-text content,
captions and scripts for audio and video content and
adaptable to assistive technologies
Our first commitment is to the customer. If you have any suggestions
or feedback on how we can improve Shaw products and services or
its websites, please contact us through any of the means below.
Shaw Customer Service Representatives and Technical Support Representatives are available
to assist you via an online chat program.
Customer Chat allows real-time text/keyboard communication and is available to all our
customers from 8 a.m. to 10 p.m. Mountain, seven days a week.
Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any
questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.
If you have an account, product or service question that you would like to submit for an email
response, please fill out our online form and we will respond within three business days.
Teletypewriter Phone Service
Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives
through Relay Service operators of their choice.