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Discover tools to help you control your computer, TV or phone with ease including custom keyboard, remote, and call options.



AMI-audio is a broadcast reading service, a network on which volunteers read and record full-text spoken-word versions of current articles from leading newspapers and magazines. The channel makes local, regional, national and international news available to viewers who are blind and vision-restricted, who have learning disabilities or have physical and motor-skill disabilities.

  • To use AMI-audio, you need to activate the SAP/MTS on your TV. Your remote control should have a button that says MTS or SAP.
  • You also can tune into the CBC News Network and AMI-audio service will be heard.

Voice Remote

With the Voice Remote, Shaw TV subscribers can use voice commands to control their TV and search for content. This includes setting your DVR and searching for your favourite movies and TV shows by actor, title or genre. As well, you can access all accessibility functions, like Enhanced Text Readability and Audio Descriptions, using the voice command “Accessibility Settings.”

Learn more about Voice Commands.

Web Remote

Using a computer, tablet or smartphone, Shaw TV subscribers can log into Web Remote to access the Voice Remote’s search and navigation functions. This includes changing channels, launching apps and searching for your favourite movies and TV shows by actor, title or genre. Web Remote is compatible with assistive eye tracking technologies (such as Tobii Dynavox), Sip-and-Puff (SNP) devices, and voice control programs (such as Dragon Naturally Speaking).

Log into Web Remote.


Set up a list of favourites which you can access easily with one button on your Shaw Remote.
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Manage your Shaw Internet

Take care of internet-related business from the comfort of your computer, instead of calling for assistance. My Shaw allows you to change your email password if you forget it, create a new email address or update your email settings and subscriptions.

Shaw Support

Visit Shaw Support to get assistance setting up, modifying and repairing common connection issues for your Shaw Internet and email.

Keyboard Options (Windows 7)

You can configure your keyboard to slow down its functionality, making your computer easier to use. Just follow these steps and choose which options work best for you:

1. Click Start on the bottom left corner of your screen.
2. On the Start menu, click on Control Panel.
3. In the Control Panel folder, click on Ease of Access.
4. Under Ease of Access Center, click on Change how your keyboard works.
5. Choose the display options you prefer. These options include:

  • Mouse Keys
    This feature allows you to use the numeric keypad to move the mouse pointer.
  • Sticky Keys
    Sometimes you have to hold SHIFT, ALT or CTRL while pressing another key. If you have difficulty holding down two or more keys at the same time, Sticky Keys will help you perform some functions on your computer. Sticky Keys will allow you to press SHIFT, ALT or CTRL first and then press the other key.
  • Filter Keys
    Enabling Filter Keys tells your computer to ignore quick, brief keystrokes or to slow down the repeat rate. If you have difficulty double clicking on icons, use this option and your computer will wait for you.
  • Toggle Keys
    If you enable Toggle Keys, your computer will make sound when you hit Caps Lock, Num Lock or Scroll Lock. The tone sounds different depending on whether you are turning the lock on or off.
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Home Phone

Call Forward

Send your phone calls to a friend or family member to pick up. Call forward is included with Shaw Home Phone plans and can be activated using these steps:

1. Activate this feature by dialing *72.
2. When you hear the dial tone, enter the 10-digit number you’d like your calls forwarded to.

Call Return

Easily dial the last number that called you, whether you answered it or not. To use Call Return, just dial *69.

Busy Redial

When you make a call and get a busy signal, Busy Redial will notify you with a distinctive ring once the line is free. You won't have to keep redialing the number to check if it's free. Follow these steps to enable the feature:

1. Dial *99 and select options 2, 1 then 1.
2. When You hear a busy signal, hang up, pick up the receiver and dial *66.
3. A distinctive ring will let you know once the line is free. Pick up and you will be connected.

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Shaw Customer Service

Customer Chat

Shaw Customer Service Representatives and Technical Support Representatives are available to assist you via an online chat program.

Connect on Live Messaging for real-time text/keyboard communication that is available to all our customers.


Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives through Relay Service operators of their choice.


Shaw provides alternative formats for monthly billing. You can receive your bill in Braille, large-print hard-copy or enlarged soft-copy format. Please Contact Us to request an alternate billing format.
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