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Learn about tools that help customers with speech disabilities or language barriers to use their computer or phone to communicate efficiently.


Closed Captioning

Closed-captioning text on TV programs is an excellent tool for deaf and hard-of-hearing viewers to enjoy Shaw Television programming.

  • Shaw's closed-captioning capabilities provide visual text of a program's audio as it is heard. Broadcasters provide closed captioning in most of their programming.
  • You can turn captions on or off with your TV's remote. Check your manufacturer's website or TV User Guide for step-by-step instructions on how to set it up.
  • Shaw's HD Boxes and HDPVRs provide closed caption decoding for all channels, including those in high-definition. Use Power/Menu to access User Settings to turn captioning on and off.


AMI-audio is a broadcast reading service, a network on which volunteers read and record full-text spoken-word versions of current articles from leading newspapers and magazines. The channel makes local, regional, national and international news available to viewers who are blind and vision-restricted, who have learning disabilities or have physical and motor-skill disabilities.

  • To use AMI-audio, you need to activate the SAP/MTS on your TV. Your remote control should have a button that says MTS or SAP.
  • You also can tune into the CBC News Network and AMI-audio service will be heard.
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Manage your Shaw Internet

Take care of internet-related business from the comfort of your computer, instead of calling for assistance. My Shaw allows you to change your email password if you forget it, create a new email address or update your email settings and subscriptions.

Shaw Support

Visit Shaw Support to get assistance setting up, modifying and repairing common connection issues for your Shaw Internet and email.
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Home Phone

Call Forward

Send your phone calls to a friend or family member to pick up. Call forward is included with Shaw Home Phone plans and can be activated using these steps:

1. Activate this feature by dialing *72.
2. When you hear the dial tone, enter the 10-digit number you’d like your calls forwarded to.

Call Display, Distinctive Ring

Our Call Display and Distinctive Ring features tell you who's calling so you can decide whether to pick up the phone. Call Display is included with all phone plans. Distinctive Ring can be added to any Shaw Home Phone plan for $3.95 per month.

Message Relay Service (711)

Message Relay Service, or 711, allows you to talk on the telephone via a teletypewriter (TTY). A specialized operator acts as an intermediary for the two parties. Message Relay Service is included with all our Home Phone plans.

IP Relay

As a Shaw customer, you can make and receive phone calls using IP Relay. This text-to-voice service allows you to text during a call using your computer or mobile and a relay operator will read your message to your caller. All calls will be strictly confidential.

Please contact Customer Support to activate your IP relay service. After activation, you can use the service at

The Shaw IP Relay app is now live. Download for free on the App Store or Google Play.
App Store link:
Play link:

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Shaw Customer Service

Customer Chat

Shaw Customer Service Representatives and Technical Support Representatives are available to assist you via an online chat program.

Connect on Live Messaging for real-time text/keyboard communication that is available to all our customers.


Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives through Relay Service operators of their choice.
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