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Discover numerous tools like text narration, descriptive video, and call return, that help customers with blind or restricted vision navigate Shaw services.



AMI-tv is part of Shaw's programming, available to subscribers of Digital TV or HDTV. The national English-language satellite-to-cable network features 24-hour programming with described video, offering blind and partially sighted viewers access to high-quality news, information, drama, entertainment and other AMI original programming.


AMI-audio is a broadcast reading service, a network on which volunteers read and record full-text spoken-word versions of current articles from leading newspapers and magazines. The channel makes local, regional, national and international news available to viewers who are blind and vision-restricted, who have learning disabilities or have physical and motor-skill disabilities.

  • To use AMI-audio, you need to activate the SAP/MTS on your TV. Your remote control should have a button that says MTS or SAP.
  • You also can tune into the CBC News Network and AMI-audio service will be heard.

Descriptive Video Service

Descriptive Video Service (DVS) is an aid for persons who are blind or vision-restricted. It provides a voiceover description of a program's key visual elements with narration inserted during natural pauses in program dialogue. DVS describes actions not otherwise reflected in the dialogue, such as the movement of a person in the scene.

  • DVS enhanced programming is offered by most Canadian broadcasters for a few hours each week in their regular programming schedule.
  • If DVS is offered in a program, video description can be turned on or off.

Accessing DVS
Most TVs have SAP/MTS features available through menu options described in the owner's. Turn on SAP/MTS and, if DVS is offered in the selected program, DVS will be heard

Accessing DVS on Shaw equipment
DVS can be activated on a Shaw Digital Box, HD Box or HDPVR through the programming guide. Depending on which programming guide you have, use these steps to access your DVS settings:

  • If you are using Shaw’s traditional guide with a blue background, using your remote, press Settings twice, then Setup, then Audio Setup and then select Descriptive Audio Service and press the > arrow key and OK to turn on the service.
  • If you are using Shaw's new HD guide with a dark grey or transparent background, press the Menu button on your remote. Select Settings, then Audio Settings, press the > arrow key to highlight DVS. Arrow down and move the slider over to On.
  • Shaw also has a one-button remote available upon customer request. The remote has a pre-programmed button which you can use to automatically turn DVS on and off. Contact one of our representatives at 1-888-472-2222 to arrange for pickup or delivery.

TV Listings

Using a standard screen reader for audio access, Shaw’s blind or visually-restricted customers can access our programming guide by visiting or by clicking on this link.
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Learning videos on our website are accompanied by PDF versions of the scripts. All PDFs on our site are generally accessible to users with screen-reading software. For individuals who are blind or vision-restricted, Adobe provides free software that makes reading PDF files easier.

Skip Navigation

Individuals with screen-reading software can jump from the top of the page to the main content, using access key Alt and X.

Display Options (Windows 7)

You can change how your computer presents certain information by following these steps:

1. Click the Start button at the bottom left corner of your screen.
2. On the Start menu, click on Control Panel.
3. In the Control Panel folder, click on Ease of Access.
4. Under Ease of Access Center, click on Optimize visual display.
5. Choose the display options you prefer. These options include:

  • choosing a high contrast theme
  • enabling text narration
  • enabling a magnification tool
  • fine-tuning specific display effects

Mouse Options (Windows 7)

You can make your mouse pointer more visible on your screen by following these steps:

1. Click the Start button at the bottom left corner of your screen.
2. On the Start menu, click on Control Panel.
3. In the Control Panel folder, click on Hardware and Sound.
4. Under Devices and Printers, click on Mouse.
5. In the Mouse Properties window, select the Pointer Options.
6. Choose the pointer options you prefer. These options include:

  • enabling pointer trails
  • showing the on-screen location of the mouse pointer by pressing the CTRL key
  • moving the pointer automatically to the default button in dialog boxes

Browser Support

Each type of browser has its own support section to assist you with improving your accessibility options. Follow these links to learn more about your browser's options:

Internet Explorer
Mozilla Firefox
Google Chrome

Shaw Support

Visit Shaw Support to get assistance setting up, modifying and repairing common connection issues for your Shaw Internet and email.
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Home Phone

Call Return

Easily dial the last number that called you, whether you answered it or not. To use Call Return, just dial *69.

Busy Redial

When you make a call and get a busy signal, Busy Redial will notify you with a distinctive ring once the line is free. You won't have to keep redialing the number to check if it's free. Follow these steps to enable the feature.

1. Dial *99 and select options 2, 1 then 1. When You hear a busy signal, hang up.
2. Pick up the receiver and dial *66, a distinctive ring will let you know once the line is free.
3. Pick up and you will be connected.

Call Waiting

Beeps will indicate when you have a second call coming in.
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Shaw Customer Service

Customer Chat

Shaw Customer Service Representatives and Technical Support Representatives are available to assist you via an online chat program.

Connect on Live Messaging for real-time text/keyboard communication that is available to all our customers.


Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives through Relay Service operators of their choice.


Shaw provides alternative formats for monthly billing. You can receive your bill in Braille, large-print hard-copy or enlarged soft-copy format. Please Contact Us to request an alternate billing format.
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