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To ensure accessibility to all our customers, Shaw is committed to understanding and improving the barriers of our products and services.

An Accessible Shaw

Shaw wants to ensure our products and services are accessible to all our customers. We've engaged community advocates on behalf of individuals with accessibility needs to ensure we understand the barriers to our TV, Internet and Personal Phone services.

We have committed to WCAG compliance for and its affiliate sites. This commitment means our site is:

  • Compatible with current and future technologies
  • Understandable in a readable and predictable manner
  • Operable and easily navigable
  • Perceivable with text alternatives for non-text content,
    captions and scripts for audio and video content and
    adaptable to assistive technologies

Our first commitment is to the customer. If you have any suggestions or feedback on how we can improve Shaw products and services or its websites, please contact us through any of the means below.

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Contact Us

Customer Chat

Shaw Customer Service Representatives and Technical Support Representatives are available to assist you via an online chat program.

Connect on Live Messaging for real-time text/keyboard communication that is available to all our customers.


Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives through Relay Service operators of their choice.
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