Shaw's hearing support and tools
Learn how to install, navigate, and enjoy your Shaw services with ASL support videos and tools for customers who are deaf or hard of hearing.
The Accessible Channel
The Accessible Channel, or TACtv, is part of Shaw's programming, available to subscribers of Digital TV or HDTV. The national English-language satellite-to-cable network has described video and captioned programming 24 hours a day, offering deaf and hard-of-hearing viewers access to high-quality news, information, drama, entertainment and other programming.
Back to top of Television
Closed-captioning text on TV programs is an excellent tool for deaf and hard-of-hearing viewers to enjoy Shaw Television programming.
- Shaw's closed-captioning capabilities provide visual text of a program's audio as it is heard. Broadcasters provide closed captioning in most of their programming.
- You can turn captions on or off with your TV's remote. Check your manufacturer's website or TV User Guide for step-by-step instructions on how to set it up.
- Shaw's HD Boxes and HDPVRs provide closed caption decoding for all channels, including those in high-definition. Use Power/Menu to access User Settings to turn captioning on and off.
See who's calling before you pick up the phone. Your caller ID-equipped phone or caller ID unit will display the incoming caller's name and telephone number, if available. This feature is included with all our Shaw Phone plans.
Voicemail to Email
It might be easier to hear your messages on your computer instead of over the phone. You can forward your Voicemail messages to your email account, ensuring you can stop and rewind the message at your leisure. It's also an easy way to save messages for future reference. This feature is included with your Voicemail.
Send your phone calls to a friend or family member to pick up. Call forward is included with Shaw Home Phone plans and can be activated using these steps:
1. Activate this feature by dialing *72.
2. When you hear the dial tone, enter the 10-digit number you’d like your calls forwarded to.
Our Distinctive Ring lets you know the call is for you. Give out three different phone numbers that go to one line, so you'll know who's calling and why. Distinctive Ring can be added to any Shaw Home Phone plan for $4.00 per month.
Message Relay Service (711)
Message Relay Service, or 711, allows you to talk on the telephone via a teletypewriter (TTY). A specialized operator acts as an intermediary for the two parties. Message Relay Service is included with all our Home Phone plans.
Back to top of Home Phone
As a Shaw customer, you can make and receive phone calls using IP Relay. This text-to-voice service allows you to text during a call using your computer or mobile and a relay operator will read your message to your caller. All calls will be strictly confidential.
Please contact Customer Support to activate your IP relay service. After activation, you can use the service at https://iprelay.shaw.ca
The Shaw IP Relay app is now live. Download for free on the App Store or Google Play.
App Store link: https://itunes.apple.com/ca/app/shaw-ip-relay/id1411486003
Play link: https://play.google.com/store/apps/details?id=com.iprelay&hl=en
Shaw Customer Service
Shaw Customer Service Representatives and Technical Support Representatives are available to assist you via an online chat program.
allows real-time text/keyboard communication and is available to all our customers from 8 a.m. to 10 p.m. Mountain, seven days a week.
Follow us on Twitter, @ShawInfo
, for service announcements and for quick answers to any questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.
Teletypewriter Phone Service
Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives through Relay Service operators of their choice.
Back to top of Shaw Customer Service
Shaw provides alternative formats for monthly billing. You can receive your bill in Braille, large-print hard-copy or enlarged soft-copy format. Please Contact Us
to request an alternate billing format.