Rogers is committed to ensuring all our customers have the resources they need to get the most out of their services and products. These videos feature an American Sign Language interpreter who will walk you through various video tutorials.
If you need additional help, please contact Customer Support.
Choose a page to view
Hearing support and tools
Learn how to install, navigate, and enjoy your services with tools for customers who are deaf or hard of hearing.
ASL Support Videos
Digital box reset
IP Relay
You can make and receive phone calls using IP Relay. This text-to-voice service allows you to text during a call using your computer or mobile and a relay operator will read your message to your caller. All calls will be strictly confidential.
Please contact Customer Support to activate your IP relay service. After activation, you can use the service at https://iprelay.shaw.ca
Our IP Relay app is now live. Download for free on the App Store
App Store link: https://itunes.apple.com/ca/app/shaw-ip-relay/id1411486003
Television
AMI-tv
Closed captioning on Rogers Xfinity TV
How to manually set up Closed Captioning on Rogers Xfinity TV
- Press the Shaw button on your remote
- Use the right arrow or left arrow button to select Settings (the gear icon)
- Press OK on the remote
- Scroll down to Accessibility Settings and press OK
- From Accessibility Settings, use the arrow buttons to navigate to Closed Captioning
- Press OK to toggle Closed Captioning On or Off.
- If turning on, visit Closed Captioning Options to select your preferred settings (font size, colour, formatting)
You can also set up a shortcut on your remote control to get to the accessibility settings even quicker. Closed Captioning is at the top of that list.
If you have the Large Button Voice remote you can program the yellow button.
If you have an Ignite Voice Remote you can get there by using the B button.
Digital box reset
- Press and hold the Mic button on the Voice Remote.
- Say, "Captions," or "Turn on closed captioning."
- Release the Mic button.
- Subtitles, if available, will appear on any program you watch until you turn closed captioning off.
Digital box reset
- While tuned to the program, press the OK button on the Voice Remote.
- Press the left-arrow button.
- Select the "CC" icon on the screen.
- Subtitles will appear for the duration of the program.
You can also visit the page to learn how to customize the appearance of your closed captioning.
Rogers’ HD Boxes and HDPVRs provide closed caption decoding for all channels, including those in high-definition. See instructions for how to set up CC here.
Closed Captioning on Digital TV
How to turn on closed captioning on Digital TV:
If you have a High Definition set-top box: Use the Info and Settings buttons on your Rogers remote to activate closed captioning or to customize its appearance (i.e. font size and on-screen placement).
If you have a Standard Definition set-top box: Closed captioning needs to be turned on via your TV, not your set-top box. This can be done via your TV’s settings menu.
Need to disable your Closed Captioning? See instructions here.
Internet
Manage your Ignite Internet
Rogers support
Home Phone
Call Display
Voicemail to Email
Call Forward
Send your phone calls to a friend or family member to pick up. Call forward is included with Shaw Home Phone plans and can be activated using these steps:
1. Activate this feature by dialing *72.
2. When you hear the dial tone, enter the 10-digit number you’d like your calls forwarded to.
Distinctive Ring
Message Relay Service (711)
IP Relay
Use IP relay to make and receive phone calls using IP relay. This text-to-voice service allows you to text during a call using your computer or mobile and a relay operator will read your message to your caller. All calls will be strictly confidential.
Please contact Customer Support to activate your IP relay service. After activation, you can use the service at https://iprelay.shaw.ca
Our IP Relay app is now live. Download for free on the App Store.
App Store link: https://itunes.apple.com/ca/app/shaw-ip-relay/id1411486003
Mobile Trial
Extended trial period
Customer Service
Customer Chat
Customer Service Representatives and Technical Support Representatives are available to assist you via an online chat program.
Connect on Live Messaging for real-time text/keyboard communication that is available to all our customers.
Teletypewriter Phone Service
Billing
Text with 9-1-1
ext with 9-1-1 (T9-1-1) allows deaf, deafened, hard of hearing or speech impaired (DHHSI) persons to communicate with 9-1-1 call centres using wireless-based text messaging. The T9-1-1 service must be activated in an area before with 9-1-1 centre upgrades, before it can be accessed so DHHSI persons should visit www.TextWith911.ca for more information about the initiative and to find out when the T9-1-1 service becomes available in their municipality or region.
A DHHSI person wanting the ability to use the service must register for it with their wireless service provider. Fill out the registration form and return to Rogers Mobile.
When a DHHSI person requires 9-1-1 services, they must first dial 911 on their cell phone. There is no need for them to speak as the 9-1-1 Call Taker will receive an indicator that tells them to communicate with the caller via text messaging. The 9-1-1 Call Taker then initiates text messaging with the caller to address the emergency. The initial call to 9-1-1 (without speaking) is required to initiate the T9-1-1 session as it establishes direct contact with the 9-1-1 Call Centre, provides the 9-1-1 Call Taker with the caller’s telephone number and the approximate location of the cell phone along with establishing a voice channel that enables the 9-1-1 Call Taker to hear any background noises that can be very helpful to assess the emergency and to provide enhanced 9-1-1 functions.
T9-1-1 is not available for everyone. Voice calling remains the best and most effective way to communicate with 9-1-1 services for a person that is not deaf, hard of hearing or with speech impairment. During an emergency, time is of the essence and speaking enables faster communication than texting, and there is a chance text messaging could be delayed.
The T9-1-1 service is free; however, an active wireless subscription and a compatible handset are required. The wireless user account (prepaid or postpaid) that you maintain with Shaw Mobile must always be in good standing in order to remain eligible to use the T9-1-1 service. User activities that result in a lapsed subscription or unsubscribing from Shaw Mobile will result in your loss of eligibility to use the T9-1-1 service.