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Internet Code

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Internet Code

Find out about our Internet service agreements and how Internet service works.

Internet Code videos in ASL

We’re committed to ensuring customers have resources needed to help them understand our Internet service agreements and how Internet service works. The following videos, produced by Canada’s large Internet Service Providers (ISPs) in conjunction with the Canadian Wireless Telecommunications Association, are intended for Deaf, Deaf-Blind and Hard of Hearing customers. The videos were developed to provide an overview of the Internet Code, Internet services and are provided in American Sign Language with captions and voice overs.

The videos and terms used in them do not replace Canadian Radio-television and Telecommunications Commission (CRTC) decisions, Shaw contracts or written policies, which may be amended from time to time.

Announcement: Internet Code

Get an introduction to the Internet Code of Conduct ASL video series.

Terminology: Contracts and billing – getting started

Get an introduction to key Internet terms that are important for you to know about.

Terminology: Contracts and billing – fees

Learn about your responsibilities for paying applicable fees and charges based on service agreements.

Terminology: Contracts and billing – documents, policies and notification

Learn about important information you’ll come across in relation to your Internet account.

Terminology: Networks

Learn about Internet networks, including, upload and download speeds and traffic management.

Terminology: Devices and Tech Support

Learn about tools you can use to get technical support, and find out about equipment and warranties.

The Internet Code and your rights as a consumer

Learn about your rights as defined in the Internet Code, and the benefits identified in the Internet Code.

Methods to manage data use

Learn about Internet data usage and steps you can take to manage your Internet data.
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