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Speech accessibility

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Speech support and tools

Learn about tools that help customers with speech disabilities or language barriers to use their computer or phone to communicate efficiently.


Closed captioning on Ignite TV

Closed-captioning text on TV programs is an excellent tool for deaf and hard-of-hearing viewers to enjoy Rogers television programming.

How to manually set up Closed Captioning on Ignite TV

  1. Press the Shaw button on your remote
  2. Use the right arrow or left arrow button to select Settings (the gear icon)
  3. Press OK on the remote
  4. Scroll down to Accessibility Settings and press OK
  5. From Accessibility Settings, use the arrow buttons to navigate to Closed Captioning
  6. Press OK to toggle Closed Captioning On or Off.
  • If turning on, visit Closed Captioning Options to select your preferred settings (font size, colour, formatting)

You can also set up a shortcut on your remote control to get to the accessibility settings even quicker. Closed Captioning is at the top of that list.

If you have the Large ButtonVoice remote you can program the yellow button.

If you have an Ignite Voice Remote you can get there by using the B button.

Rogers’ HD Boxes and HDPVRs provide closed caption decoding for all channels, including those in high-definition. See instructions for how to set up CC here.

Closed Captioning on Digital TV

How to turn on closed captioning on Digital TV:

If you have a High Definition set-top box: Use the Info and Settings buttons on your Rogers remote to activate closed captioning or to customize its appearance (i.e. font size and on-screen placement).

If you have a Standard Definition set-top box: Closed captioning needs to be turned on via your TV, not your set-top box. This can be done via your TV’s settings menu.

Need to disable your Closed Captioning? See instructions here.


AMI-audio is a broadcast reading service, a network on which volunteers read and record full-text spoken-word versions of current articles from leading newspapers and magazines. The channel makes local, regional, national and international news available to viewers who are blind and vision-restricted, who have learning disabilities or have physical and motor-skill disabilities.

To use AMI-audio, you need to activate the SAP/MTS on your TV. Your remote control should have a button that says MTS or SAP.

You also can tune into the CBC News Network and AMI-audio service will be heard.

Web Remote

If Shaw TV subscribers cannot use voice commands with their Voice Remote, they can input the same commands as text with Web Remote. This includes commands for changing channels, setting your DVR, launching apps and searching for content by actor, title or genre. Web Remote is available via any browser on a computer, tablet or smart phone.

Log into Web Remote.

Video Relay Service

Video Relay Service (VRS) is a free service provided by SRV Canada VRS. VRS helps people who use sign language to communicate with voice telephone users. VRS callers are connected by video with a sign language interpreter who provides real-time interpretation for telephone calls.

If you live in Canada and are deaf, hard of hearing or speech impaired, and wish to communicate via video using sign language, then you're eligible to use VRS.

VRS is available 24 hours a day, 7 days a week, every day of the year.

Visit SRV Canada VRS' Register page to register for VRS and learn how to make and receive VRS calls. For support and assistance using VRS, please review the FAQ page and contact SRV Canada VRS Directly.

Rogers wireless customers using VRS over the network within Canada have unlimited access to VRS.

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Manage your Ignite Internet

Take care of internet-related business from the comfort of your computer, instead of calling for assistance. My Shaw allows you to change your email password if you forget it, create a new email address or update your email settings and subscriptions.

Rogers support

Visit support to get assistance setting up, modifying and repairing common connection issues for your Shaw Internet and email.
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Home Phone

Call Forward

Send your phone calls to a friend or family member to pick up. Call forward is included with Shaw Home Phone plans and can be activated using these steps:

1. Activate this feature by dialing *72.
2. When you hear the dial tone, enter the 10-digit number you’d like your calls forwarded to.

Call Display, Distinctive Ring

Our Call Display and Distinctive Ring features tell you who's calling so you can decide whether to pick up the phone. Call Display is included with all phone plans. Distinctive Ring can be added to any Home Phone plan for an additional fee.

Message Relay Service (711)

Message Relay Service, or 711, allows you to talk on the telephone via a teletypewriter (TTY). A specialized operator acts as an intermediary for the two parties. Message Relay Service is included with all our Home Phone plans.

IP Relay

Customers can make and receive phone calls using IP Relay. This text-to-voice service allows you to text during a call using your computer or mobile and a relay operator will read your message to your caller. All calls will be strictly confidential.

Please contact Customer Support to activate your IP relay service. After activation, you can use the service at

The Shaw IP Relay app is now live. Download for free on the App Store or Google Play.

App Store link:

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Customer Service

Customer Chat

Customer Service Representatives and Technical Support Representatives are available to assist you via an online chat program.

Connect on Live Messaging for real-time text/keyboard communication that is available to all our customers.


Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.

Teletypewriter Phone Service

Teletypewriter, or TTY, can communicate directly with our Customer Care representatives through Relay Service operators of their choice.
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