Shaw's speech support and tools
Learn about tools that help customers with speech disabilities or language barriers use their computer or phone to communicate with efficiency.
Send your phone calls to a friend or family member to pick up. Call forward is included with Shaw Home Phone plans and can be activated using these steps:
1. Activate this feature by dialing *72.
2. When you hear the dial tone, enter the 10-digit number you’d like your calls forwarded to.
Call Display, Distinctive Ring
Our Call Display and Distinctive Ring features tell you who's calling so you can decide whether to pick up the phone. Call Display is included with all phone plans. Distinctive Ring can be added to any Shaw Home Phone plan for $3.95 per month.
Message Relay Service (711)
Message Relay Service, or 711, allows you to talk on the telephone via a teletypewriter (TTY). A specialized operator acts as an intermediary for the two parties. Message Relay Service is included with all our Home Phone plans.
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As a Shaw customer, you can make and receive phone calls using IP Relay. This text-to-voice service allows you to text during a call using your computer or mobile and a relay operator will read your message to your caller. All calls will be strictly confidential.
Please contact Customer Support to activate your IP relay service. After activation, you can use the service at https://iprelay.shaw.ca
The Shaw IP Relay app is now live. Download for free on the App Store or Google Play.
App Store link: https://itunes.apple.com/ca/app/shaw-ip-relay/id1411486003
Play link: https://play.google.com/store/apps/details?id=com.iprelay&hl=en
Shaw Customer Service
Shaw Customer Service Representatives and Technical Support Representatives are available to assist you via an online chat program.
allows real-time text/keyboard communication and is available to all our customers from 8 a.m. to 10 p.m. Mountain, seven days a week.
Follow us on Twitter, @ShawInfo
, for service announcements and for quick answers to any questions. Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.
Teletypewriter Phone Service
Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives through Relay Service operators of their choice. Back to top of Shaw Customer Service