We want to make things right. Please let us know if we haven’t been able to resolve your issue or concern.
Bring your concern to our management team
We’re committed to delivering the service you should expect from us. Please share all the details related to your concern and our management team will respond to you within the next 24 hours to resolve your concern.
Additional support
You can connect directly with a live agent via chat or phone and they will help solve your concerns as quickly as possible with step-by-step support. Please reach out to us during these hours.
Alternatively, if you’d like to mail your concern, please send your letter to:
Rogers Communications Share a concern 333 Bloor St. E Toronto, ON M4W 1G9
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS or to contact them: Website: http://www.ccts-cprst.ca Toll-free: 1-888-221-1687
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