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Bring your concern to our management team

We’re committed to delivering the service you should expect from us. Please share all the details related to your concern and our management team will respond to you within the next 24 hours to resolve your concern.

Additional support

You can connect directly with a live agent via chat or phone and they will help solve your concerns as quickly as possible with step-by-step support. Please reach out to us during these hours.
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Mail us

Mail us

Alternatively, if you’d like to mail your concern, please send your letter to:

Rogers Communications
Share a concern
333 Bloor St. E
Toronto, ON M4W 1G9

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS or to contact them:
Toll-free: 1-888-221-1687

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