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Big or small, your concern is always our top priority. If you’re not getting the help you need or still waiting for a response from us, fill out this form to escalate your concern.

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Logo for the Commission for Complains for Telecom-Television Services

COMMISSION FOR COMPLAINTS FOR TELECOM-TELEVISION SERVICES (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS or to contact them:
Website: http://www.ccts-cprst.ca
Toll-free: 1-888-221-1687

CRTC

CANADIAN RADIO-TELEVISION TELECOMMUNICATIONS COMMISSION (CRTC)

The CRTC is an independent agency of the Government of Canada, responsible for the regulation of telecommunications companies.

To learn more about CRTC or to contact them:
Website: http://www.crtc.gc.ca/eng/home-accueil.htm
Toll-free: 1-877-249-CRTC (2782)

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