Skip to Main Content
Return to Navigation

Your voice. Our dedication.

How are we doing?

This is your chance to share your thoughts about what we're doing or any concerns you may have about our services or Shaw. We want to hear from you.

Not satisfied with your experience?

Let us know if you had an experience with Shaw that did not meet your expectations or if you didn't get the help you needed from our team. An agent will get back to you as soon as possible.

If you’re not satisfied with our solution, you may want to reach out to the following organizations:


Commission for Complaints for Telecom-Television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS or to contact them:
Toll-free: 1-888-221-1687


Canadian Radio-television Telecommunications Commission (CRTC)

The CRTC is an independent agency of the Government of Canada, responsible for the regulation of telecommunications companies.

To learn more about CRTC or to contact them:
Toll-free: 1-877-249-CRTC (2782)

Browser not supported. For a better experience using this site, please update your browser.