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Privacy FAQ

Find answers to all your privacy questions, including any info you might need related to our merger with Rogers.
View Privacy Policy

Privacy questions about Rogers
together with Shaw

I am a Shaw customer, does Rogers now have access to my information?

Now that Rogers and Shaw have come together, customer data collection is now part of the combined Rogers organization.

Can I withdraw consent for Rogers to access my information?

Consent can be withdrawn by customers at any time and is subject to legal or contractual restrictions. Please note that if you refuse or withdraw your consent it may impact our ability to provide you with products or services.

If you’d like to withdraw your consent to certain collection, retention, use or disclosure of your Personal Information, please contact us at shaw.privacy@sjrb.ca.

We will explain the impact to your services when you contact us to help with your decision.

To withdraw consent for Rogers services, go to the Rogers Communications Privacy Policy.

I am a Shaw and a Rogers customer, who do I contact to access my Personal Information?

You may access or review the information we have about you, and request amendments or changes via email at shaw.privacy@sjrb.ca. Or, you can contact us in writing at Shaw Communications Inc., Privacy Officer at 630-3rd Ave S.W., Calgary, AB, T2P 4L4.

We will respond using the contact info currently attached to your Shaw account.

To access your Personal Information held by Rogers, please submit a request in writing at Chief Privacy Officer, Rogers Communications Inc. 333 Bloor St. E., Toronto, ON, M4W 1G9. View the Rogers Privacy Policy for more info.

Will Rogers contact me with service offers?

We will contact you from time to time with marketing offers unless you have opted out from receiving these messages.

General questions about privacy

Can I allow other people to access my online account?

As a Shaw account holder, you can request that another person be added as an Authorized User on your account by contacting Shaw at 1-888-472-2222.

We advise that you do not share your Shaw ID with anyone. You can invite household members to create a secondary Shaw ID through your MyShaw account.

How can I manage the account of someone who passed away?

To close a deceased individual’s account, reach out to Customer Care to submit your request.

Does Shaw Mobile keep a record of my text messages?

We do not keep the content of your text messages. We do retain a record of the number of text messages sent and received, and the telephone numbers that messages were sent to, and received from.

Is my Personal Information shared with Shaw vendors or partners?

We share some Personal Information with service providers and/or vendors in order to provide your services. When and how we will disclose Personal Information is available in the Shaw Privacy Policy.

Does Shaw track my geolocation?

We may use personal location information associated with any device you use under your Agreement(s) in order to provide geolocation services to you. You can opt out of these services at any time. Use of location data is required to provide mobile wireless services.

Who do I contact if I have a privacy question about my Freedom Mobile services?

Please send your Freedom Mobile privacy question to Infovieprivee@videotron.com.

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