Self Connect is available with all Shaw services and current equipment, for new and existing customers. Some exceptions exist based on your home address, but this is fairly uncommon. To find out if your address is eligible, we can help. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app.
If you are an existing Shaw customer who is moving to a new address, you can most likely Self Connect at your new home. You will need to contact us to start your move and to check your new address to make sure it’s eligible for Self Connect. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app.
Your kit will be delivered straight to your door and should arrive within 1-3 business days. Occasionally conditions outside our control may impact delivery times.
Once the Self Connect kit has been shipped, a tracking number will be emailed to you so that you can track the status of your shipment.
If you are missing an item we can help. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app.
Most Shaw equipment will activate automatically once you plug it in—it's that easy. Some equipment may need to be activated using the My Shaw app. For more information, visit shaw.ca/selfconnect.
Easy to follow printed instructions for all Self Connect equipment come included in your kit. Instructions can also be found at shaw.ca/selfconnect.
If you've followed the Self Connect instructions and your equipment is not activated, we recommend that you try using a different coax outlet in your home. If another coax outlet is not available, or if your equipment still doesn't work after following the instructions at a different outlet, we can talk you through the next steps. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app.
If you or anyone helping with your Self Connect needs extra support, we can arrange to have a technician assist you. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app.
You can find information about how to return your equipment at How To: Return Shaw equipment.
