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NO APPOINTMENTS NECESSARY.

With Self Connect, you can easily set up all your Internet and TV equipment yourself, without the need for a technician to come to your home.

Voice Remote, BlueCurve Gateway modem and TV Player pictured in the background

OVER 500,000 SUCCESSFUL SELF CONNECTS.

Join our growing list of customers who have successfully set up and activated their Shaw equipment with ease. There’s no need for a technician to come to your home, and everything you need is delivered right to your door for free.

Self Connect kit in a brown cardboard box on the floor of a customer’s home

Connect in a few steps

Everything you need to easily install your services is in the kit and we’ve got step-by-step instructions available online.
Bluecurve Gateway modem sits on a shelf in a Fibre+ Internet customer’s home

No extra fees

Save time and money. Delivery is free and there’s no need for a technician.
Person in their kitchen drinks a cup of coffee while looking at their phone to contact Shaw Support

24/7/365 Tech Support

We provide detailed instructions, but we’re always available to support you via online chat.

Who is eligible for a Self Connect kit?

Self Connect is available with all Shaw services and current equipment, for new and existing customers. Some exceptions exist based on your home address, but this is fairly uncommon. To find out if your address is eligible, we can help. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app.

Can I Self Connect if I'm moving?

If you are an existing Shaw customer who is moving to a new address, you can most likely Self Connect at your new home. You will need to contact us to start your move and to check your new address to make sure it’s eligible for Self Connect. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app.

How long will it take to receive my Self Connect kit?

Your kit will be delivered straight to your door and should arrive within 1-3 business days. Occasionally conditions outside our control may impact delivery times.

Can I track the shipping status of my Self Connect kit?

Once the Self Connect kit has been shipped, a tracking number will be emailed to you so that you can track the status of your shipment.

What if I am missing an item from my Self Connect kit?

If you are missing an item we can help. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app.

How do I activate my Shaw equipment?

Most Shaw equipment will activate automatically once you plug it in—it's that easy. Some equipment may need to be activated using the My Shaw app. For more information, visit shaw.ca/selfconnect.

Where can I find instructions specific to my equipment?

Easy to follow instructions for all Self Connect equipment can be found at shaw.ca/selfconnect.

What if I follow the instructions and my equipment doesn't work?

If you've followed the Self Connect instructions and your equipment is not activated, we recommend that you try using a different coax outlet in your home. If another coax outlet is not available, or if your equipment still doesn't work after following the instructions at a different outlet, we can talk you through the next steps. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app. You can also reach us at 1-844-574-7429.

I don't think I can do this on my own—now what?

If you or anyone helping with your Self Connect needs extra support, we can arrange to have a technician assist you. To contact us, select the blue chat bubble on this page, visit shaw.ca/chat or chat with us via the My Shaw app.

What should I do with my old Shaw equipment?

You can find information about how to return your equipment at How To: Return Shaw equipment.

We’re always here if you need us.

Self Connect is easy, but if you need a little support, our technicians can help you.

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