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Self Connect

No appointments necessary

Set up and activate your Shaw equipment the moment it arrives. With Self Connect you can easily set up all your Internet and TV equipment yourself, without the need for a technician to come to your home.

Over 500,000 successful Self Connects

Join our growing list of customers who have successfully set up and activated their Shaw equipment with ease. There’s no need for a technician to come to your home, and everything you need is delivered right to your door for free.

Connect in a few steps

Everything you need to easily install your services is in the kit and we’ve got step-by-step instructions available online.

No extra fees

Delivery is free and there’s no need for a technician, so you save up to $50.

24/7/365 Tech Support

We provide detailed instructions, but we’re always available to support you via online chat.

Who is eligible for a Self Connect kit?

Self Connect is available with all Shaw services and current equipment, for new and existing customers. Some exceptions exist based on your home address, but this is fairly uncommon. If you're not sure, chat with us and we will check your address to see if it's good-to-go.

Can I Self Connect if I'm moving?

If you are an existing Shaw customer who is moving to a new address, you can most likely Self Connect at your new home. You will need to contact us to start your move and to check your new address to make sure that it is eligible for Self Connect. Contact us by clicking the blue chat bubble (on this page), by visiting shaw.ca/chat or by using the My Shaw app.

How long will it take to receive my Self Connect kit?

Your kit will be delivered straight to your door and should arrive within 1-3 business days. Occasionally conditions outside our control may impact delivery times.

Can I track the shipping status of my Self Connect kit?

Once the Self Connect kit has been shipped a tracking number will be emailed to you so that you can track the status of your shipment.

What if I am missing an item from my Self Connect kit?

If you are missing an item, connect with us by clicking the blue chat bubble (on this page), by visiting shaw.ca/chat or by using the My Shaw app.

How do I activate my Shaw equipment?

Most Shaw equipment will activate automatically once you plug it in — it's that easy! Some equipment may need the activation to be completed by using the My Shaw app. Check the instructions specific to your equipment at shaw.ca/selfconnect.

Where can I find instructions specific to my equipment?

Easy to follow instructions for all Self Connect equipment can be found at shaw.ca/selfconnect.

What if I follow the instructions and my equipment doesn't work?

If you've followed the Self Connect instructions and your equipment is not activated, we recommend that you try using a different coax outlet in your home. If another coax outlet is not available, or if your equipment still doesn't work after following the instructions at a different outlet, we can talk you through the next steps. Connect with us by clicking the blue chat bubble (on this page), visiting shaw.ca/chat or by using the My Shaw app. You can also reach us by calling 1-844-574-7429.

I don't think I can do this on my own — now what?

No problem! If you or anyone helping with your Self Connect needs extra support we can arrange to have a technician assist you. Connect with us by clicking the blue chat bubble (on this page), visiting shaw.ca/chat or by using the My Shaw app.

What should I do with my old Shaw equipment?

You can find information about how to return your equipment at How To: Return Shaw equipment.

Self Connect is easy, but we can always help

We’re here every step of the way if you need us. During the COVID-19 pandemic, if needed, our technicians will deliver your equipment to your door and walk you through the self-install process by phone, from outside your home.

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