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Terms of Use

Welcome to the Shaw Communications Inc. website. Please read these terms and conditions the website use. By using the website, you agree to comply with all of the terms and conditions set out below. Accessibility Statement


Last updated: November 17, 2004

We are committed to providing access to all users. Although we continue to test and modify our site for accessibility, there may be some legacy pages that are not fully compliant with our standards. If you have problems accessing this website, please email our Support staff.

Access Keys

Most Web browsers offer an alternative way of following navigation links by using keyboard access keys. To use an access key when using Windows, hold down the Alt key and press the appropriate access key. For Macintosh users, hold down the Control key and press the appropriate access key. Internet Explorer may require you to use the Enter key to activate the link. To return to the home page, the access key is Alt+1.

All links throughout use the first letter of the link as its access key. As an example, pressing Alt+A activates the link to the About Us section. If a page has multiple links starting with the same letter, you can move through the available options by holding down the Alt key while pressing the access letter key.

Skip Navigation Form allows people with screen reading software to jump from the top of the page to the main content of the page. This feature is available through access key Alt+X.


All content images used on are accompanied by alternative text captions describing the image if your browser supports the alt-text function. Decorative graphics have blank alt-text attributes.

Resizable Text

The size of text on can be increased or decreased based on each user's preference.

Table Summaries

The Table Summary feature allows visitors with screen readers to know what the table's content is before the software begins reading.

Acronym Tool Tip Definitions

Where possible we have spelled out the entire name of our products and services, but occasionally we rely on acronyms when space is limited. If you need a reminder of what a particular acronym stands for just move your mouse over the letters to see the full name.


Documents on our website are presented in PDF format. PDF documents are generally accessible to users with screen-reading software.

For individuals with visual disabilities, Adobe provides free software that makes reading PDF files easier. For more information, please visit Adobe.

Print Friendly

Look for the print icon (insert icon) at the bottom of each page when you want a hard copy of the content on

Readability has been written to be clear, concise and accessible to as wide an audience as possible.

Joint Terms of Service

Joint Terms of Service

Payment Terms and Conditions


We Love to Help!

At Shaw, we have more than 10,000 helping hands working to bring exceptional experiences to our customers. We love hearing your great Shaw stories (thanks for those!), but we also want to know if you have a concern, complaint or suggestion for how we can improve. Here's how we make sure your thoughts and concerns are quickly addressed:

  • Contact Customer Care – Our team is available to you 24/7/365 through email, phone (1-888-750-7429) or at our retail locations. Our friendly team will work diligently towards finding a solution to your concern in a timely manner.
  • Local Customer Care Management - we're here with a helping hand, several hands, in fact! If a solution can't be found with our customer care team, then our local management team is available to help. Your Customer Care representative can put you in touch with a local Manager.
  • Further Assistance, Telephone and Internet Concerns – an agency independent of Shaw, called the Commissioner of Complaints and Telecommunications Services (CCTS) is also available if we can't find a resolution to your concern.
    CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
    To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.

Customer Care Information

Shaw offers you several options for contacting us regarding inquiries, support and bill payments:

Payment Options

Shaw provides you with the following convenient payment alternatives:

  • My Shaw - receive and pay your bill online
  • Pre-authorized Monthly Payment Plan from your bank account or credit card
  • Telephone Banking, PC Banking or in person through your financial institution
  • Your payment may be mailed directly to Shaw, cheques are payable to Shaw Cablesystems G.P.
  • Contact a Shaw Customer Service Representative by telephone or by using our automated telephone services or Contact Us
  • Visit a Shaw Retail Centre near you

Terms of Payment

The services you subscribe to are payable by the due date indicated on your bill. Payments made after the statement date on your bill will be reflected on your next bill. Amounts owing after the due date are subject to a late payment interest charge calculated on the outstanding amount at 3%* per month (42.6% per year) until paid in full. If your account remains unpaid for 60 days, you agree to pay a fee of $50.00 for services relating to the administration, processing, or service costs for your account (for example, collections efforts due to non-payment or suspension, disconnection or reactivation of your Services). Overdue accounts are subject to termination of the services by Shaw. You agree to pay Shaw $25.00 if your credit card is denied or if your cheque is returned due to non-sufficient funds. Should it become necessary to disconnect a past due account, payment of the full outstanding balance plus a reconnection charge will be required before service is restored, provided Shaw is not under any obligation to restore the services to any person who continues to fail to make timely payment of the amounts due.

*Customers with an existing 2-Year ValuePlan as of August 3, 2023, will continue to see a 2% late payment fee and a $20.00 account processing fee up until their contract expiry date, at which time they will be bound by the above late payment fee structure.


Shaw is operating in accordance with the Federal Privacy Law. Further details on Shaw's Privacy Policy are available at

Shaw Disney+ Terms and Conditions

Shaw Disney+ Terms and Conditions

Acceptable Use Policy - Internet

Acceptable Use Policy - Internet

Acceptable Use Policy - Phone

Acceptable Use Policy - Phone

Terms of Use - Shaw Go WiFi


Last updated: March 7, 2014

By accessing and using the Shaw Internet WiFi ("Shaw Go WiFi") provided by any of Shaw Cablesystems G.P., Shaw Telecom G.P. or its or their partners and/or associates (collectively, "Shaw"), you agree to the following terms and conditions of service, which incorporate by reference the Shaw Joint Terms of Use, Shaw Acceptable Use Policy, and Shaw Privacy Policy terms and conditions available at (collectively, the "Terms of Use ").

You agree that Shaw may, for any reason, and without notice to you, modify or terminate Shaw Go WiFi and these Terms of Use without liability to you, any user or any third party. If you do not wish to be bound by these Terms of Use or any modifications which may be made by Shaw from time to time, do not access or use Shaw Go WiFi and immediately contact Shaw.


Access to and Use of Shaw Go WiFi

You understand that Shaw Go WiFi is a feature of Shaw's Internet service and that you must be a current subscriber to a Shaw Internet service in order to use Shaw Go WiFi. As with other Shaw services, you are permitted to use Shaw Go WiFi only for lawful purposes.

In order to access Shaw Go WiFi, you must provide your Shaw userid, password and certain other information ("Shaw Go WiFi ID") that may be requested from time to time. Shaw may also automatically collect certain information, such as MAC address, device location and device type, in order to provide you services and improve your service experience. You acknowledge and agree that you will be responsible for all activities during any session using Shaw Go WiFi under your Shaw Go WiFi ID. You may not provide any third party with your Shaw Go WiFi ID for the purpose of accessing Shaw Go WiFi. You remain responsible for all bandwidth usage incurred utilizing your Shaw Go WiFi ID as well as any account changes that may be imposed as a result of your bandwidth usage as set out in the Terms of Use, and agree to pay any applicable fees charged to your account for the use of Shaw Go WiFi, plus any applicable taxes and other fees imposed as a result of these Terms of Use.

You may use Shaw Go WiFi solely for your own lawful personal purposes. You may not in any way distribute, resell or otherwise provide third parties with access to or use of Shaw Go WiFi.

Performance of Shaw Go WiFi

In order to use Shaw Go WiFi, you must have a Wi-Fi capable device that:

a. meets Canadian and other applicable technical standards;
b. is compatible with Shaw Go WiFi;
c. renders web pages in a standard HTML browser application;
d. runs the IP protocol; and
e. is configured to obtain IP addresses automatically.

The Wi-Fi device must be in close enough proximity to Shaw Go WiFi wireless access points to achieve connectivity with the Shaw Go WiFi network. Shaw Go WiFi access location lists and maps may be updated from time-to-time. Actual Shaw Go WiFi coverage, locations and quality may vary.

Shaw will endeavour to provide useful and reliable Shaw Go WiFi services, but you acknowledge that Shaw Go WiFi utilizes public, unlicensed radio-frequency spectrum. As such, Shaw Go WiFi is subject to external interferences, environmental influences, and other factors and variables beyond Shaw's reasonable control. Performance and availability may vary, including but not limited to or affected by,

a. transmission and download speed and accuracy;
b. network congestion;
c. performance, configuration, and functionality of your Wi-Fi devices and wireless cards (including, but not limited to memory, storage and other limitations);
d. physical obstructions and distances between your WiFi device and the Shaw Go WiFi network;
e. availability of electric power;
f. collocation failures;
g. transmission and equipment limitations, failures, maintenance or repair; and
h. user error.

Shaw Go WiFi may also be interrupted, refused, limited or curtailed for these reasons. Shaw is not responsible for data lost or misdirected due to these and other foreseeable and unforeseeable factors. Network speed is an estimate and is no indication of the speed at which your Wi-Fi device or Shaw Go WiFi will operate. Actual network speed and other performance will vary.

In order to maintain acceptable levels of service for all Shaw Go WiFi customers and to improve this service, Shaw reserves the right to monitor use of Shaw Go WiFi and to make such adjustments to the use of such services as necessary to maximize the benefit and enjoyment for all Shaw Go WiFi customers. Additionally, the Shaw Go WiFi service may use automated processes to monitor and scan communications over the Shaw Go WiFi network in order to maintain and provide services, improve your experience, ensure the integrity of your communications, convey messages related to your Shaw Go WiFi account, deliver relevant advertising and for various other purposes related to the provision of Shaw Go WiFi services. By using the Shaw Go WiFi service, you acknowledge and consent to Shaw's automated processing of your communications through the Shaw Go WiFi network, including information such as your IP or MAC address, Shaw Go WiFi ID, device location, HTTP requests and other information related to the provision of this service.

Service Subject To Interception and Unauthorized Use

You acknowledge that communications over the Shaw Go WiFi network may be subject to interception by unauthorized third parties. Although Shaw uses commercially reasonable efforts to provide you with a secure and reliable service, your use of Shaw Go WiFi is "AS IS" and "AS AVAILABLE" and Shaw cannot and does not make any general or specific warranties regarding the security, availability, performance or other functionality of Shaw Go WiFi. You are responsible for implementing your own security protections while using Shaw Go WiFi. In the event you become aware of any unauthorized use of Shaw Go WiFi or any other security breach (including but not limited to third-party use of your Shaw Go WiFi ID and password), you agree to immediately notify Shaw. Shaw expressly disclaims any responsibility or liability for your use of Shaw Go WiFi and for any lack of security that may result from your use of Shaw Go WiFi. You agree to hold Shaw harmless for the loss of any file, data or other information while using the Shaw Go WiFi services, and for any unauthorized access to or utilization by any third party of any of your personal, financial, or other sensitive information.

Marketing and Shaw's Use of Wi-Fi Data

You understand and agree that Shaw may from time to time use location or other data generated from your use of Shaw Go WiFi to deliver general or user specific messaging or advertising from Shaw or a third party to the browser you are using to access the Internet. Furthermore, you understand and agree that the Shaw Go WiFi "watermark" bearing Shaw's logo may appear superimposed from time to time over portions of website pages you visit, that the watermark is intended solely to identify Shaw Go WiFi as the source of your wireless Internet access service, and that this in no way indicates Shaw's approval of or responsibility for the content of such websites, which are solely the responsibility of the website operators and/or content providers. You agree that you will not seek to hold Shaw responsible in any way for any third party website content or the operation of any third party website accessed via Shaw Go WiFi, or for the appearance of our Shaw Go WiFi "watermark" over a portion of any website.

Legal Notice


Last updated: November 17, 2004

By accessing the Web site or downloading its content, you agree to be bound by and comply with, without limitation or exception, the terms and conditions of this legal notice (the "Legal Notice"). If you do not agree to these terms and conditions, do not access the Web site or download its content.

Shaw reserves the right to add, modify or delete any information or content in the Legal Notice or on the Web site at any time, without notice. Accordingly, you are encouraged to review this Legal Notice each time that you access the Web site.

All information and content appearing on the Web site is provided for informational purposes only. You may download content appearing on the Web site for lawful personal, non-commercial use only. You are strictly prohibited from distributing, modifying, transmitting, copying, re-posting or otherwise re-using any information or content that appears on the Web site.

No Warranty or Representation

All information appearing on the Web site is provided on an "as is" or "as available" basis, without warranty of any kind, either express or implied, including but not limited to, any implied warranties of fitness for a particular purpose, merchantability and non-infringement. Although Shaw intends that all information appearing on the Web site is current and accurate, Shaw makes no warranty as to the accuracy, currency or completeness thereof. Shaw assumes no responsibility for any error or omission that may occur on the Web site.

Any products or services which you purchase from Shaw or its affiliates shall be subject to all terms and conditions related to such purchase provided to you from time to time, including, unless otherwise provided, all terms and conditions set out in this Legal Notice or posted on the Web site and all terms and conditions delivered to you (in any manner or form) in connection with any products or services purchased.


No Endorsements

Links available to outside Web sites on the Web site are meant for convenience only. No endorsement of any third party products or services is expressed or implied by any information or content that is included on, or linked to or from, the Web site.

When you access an outside (non-Shaw) Web site, please understand that it is independent of Shaw and Shaw has no control over the content of that Web site. A link to a non-Shaw Web site does not mean that Shaw accepts any responsibility for the content or use of such Web site. It is up to you to take the appropriate precautions to ensure that any website you visit is free of destructive items such as worms or viruses.

No Financial Advice

The information provided on this Web site is not intended to provide specific financial, tax, legal or accounting advice to you. The Web site and the information contained herein does not constitute an offer for the purchase or sale of any securities. Any financial information is not intended to constitute investment advice or a recommendation to buy, sell or hold any securities.

Trade-Marks and Copyright

The trade-marks, logos and service marks as well as certain words, titles, icons, graphics and designs (collectively, the "Trade-marks") displayed on the Web site are registered and unregistered trade-marks of Shaw, its affiliates and other third parties. Nothing on the Web site should be construed as granting a license or right to use any Trade-mark without the express permission of Shaw or the third party who owns the Trade-mark. Any unauthorized downloading, transmission, or other copying or modification of any Trade-mark is strictly prohibited and may be a violation of provincial, federal or international law or may subject the infringing party to legal action.

All information and content on the Web site is protected by copyright and may not be used or reproduced except in accordance with the terms and conditions of this Legal Notice or with the express consent of the copyright holder. Shaw does not warrant that your use of information or content on the Web site will not infringe the rights of third parties not affiliated with Shaw.


You agree to defend, indemnify and hold Shaw and its affiliates harmless from any and all claims, liabilities, costs and expenses which are related to any violation of the terms and conditions of this Legal Notice or which arise in connection with your use of or access to the Web site.

Privacy Policy

When accessing information on the Web site, Shaw may ask you to provide information such as your name, home address, e-mail address or other information. It is completely optional for you to provide such information. If you do provide personal information to us, you understand and agree that we may record and use your personal information in accordance with our Privacy Policy which may include certain use of this personal information.

Shaw is not responsible for the content or privacy practices of any other non-Shaw Web site to or from which the Web site may be linked.

Shaw Facebook Policy

IMPORTANT NOTICE: User Commenting and Posting Policy

Terms of Use
Shaw Facebook Fan Page is a place for fans of Shaw to discuss Together is Amazing and Shaw products and services. All users must comply with Facebook Terms of Use and Shaw's Facebook Fan Page Terms of Use. Shaw has the right to remove any content we deem inappropriate.

Please keep your Facebook posts clean, constructive and on topic. Unlawful, disrespectful, slanderous, defamatory, malicious, threatening, profane, obscene, tasteless or pornographic remarks will not be tolerated and will be deleted without notice. Spam, wall graffiti, campaigning and advertising are also strictly prohibited.

While we encourage free speech and debate, harassment and attacks on fellow Facebook fans are unacceptable.

Repeated abusers of this policy will be reported and possibly banned.

Other Shaw Policies

Please review Shaw's other policies posted on the Web site, including Terms of Use and Acceptable Use Policy. These policies may also govern your visit to this Web site and your relationship with Shaw and its affiliates.

Communication through the Website

Any information or material you transmit to the Web site by electronic mail or otherwise, including any data, questions, comments or suggestions, is and will be treated as non-confidential and non-proprietary unless otherwise noted. Anything you transmit or post may be used by Shaw and its affiliates for any purpose, including, but not limited to, reproduction, disclosure, publication, broadcast and posting. Furthermore, Shaw is free to use any ideas or concepts contained in any communication you send to the Web site for any purpose whatsoever including, but not limited to, the development, manufacture and marketing of products and services.

Available Only Where Permitted By Law

The Web site originates in Canada. Shaw makes no representation that the Web site or the contents thereof are appropriate or available for use in all locations. Accessing the Web site from territories where its contents are not permitted by law is strictly prohibited. If you choose to access the Web site from any such territory, you do so on you own initiative and are responsible for compliance with local laws. Any products or services of Shaw are offered only in jurisdictions where they may be legally offered for sale.


You agree that if any of the terms and conditions of this Legal Notice are held invalid or unenforceable, such term or condition shall be considered separate and severable from the balance of the terms and conditions, which shall remain in full force and effect. Shaw's failure to insist upon or enforce strict performance of any provision of this Legal Notice shall not be construed as a waiver of any right on its part.

References to Shaw in this Legal Notice or the Web site include any person controlled by, controlling or under common control with, directly or indirectly, Shaw.

This Legal Notice and the Web site will be governed exclusively by the laws of the Province of Alberta and the laws of Canada applicable therein, without regard to the conflict of laws principles thereof. You consent to the exclusive forum, jurisdiction and venue of the Courts of the Province of Alberta, or any other jurisdiction which Shaw may deem appropriate, for all disputes, proceedings or claims arising out of or in connection with this Web site.

CCTS Member Deposit and Disconnection Code

Deposit and Disconnection Code

Shaw Tariffs

Below is a list of Shaw Tariffs as filed with the Canadian Radio-Television and Telecommunications Commission (CRTC):
CRTC 26300 - Third Party Internet Access (TPIA) Tariff
CRTC 21520 – Competitive Local Exchange Carrier (CLEC) Tariff

Shaw Price Guarantee Terms

Customers that have chosen a 2-year ValuePlan will receive a price guarantee on their base services under the agreement.

The monthly fees payable for the price guaranteed base service(s) during the stated promotional term(s) in your 2-year ValuePlan Agreement will not increase during the term as a result of normal rate increases applicable to all Shaw customers.

Price guarantees do not apply to any television add-ons, channels, channel packages, theme packs, rental equipment, phones services, phone add-ons (such as voicemail or call waiting), domestic or international long-distance charges, pay-per-use charges or third-party costs including, but not limited to, levies, surcharges, taxes or other fees required to be paid as a result of the Shaw services provided.

If you have a 2-year ValuePlan agreement with Shaw, please refer to your copy of this agreement for additional terms and conditions.

Any applicable price guarantee will no longer apply should you choose to reduce your level of Internet service below Internet 15.

DNSSEC Practices Policy for .Shaw

DNSSEC Practices Policy for .Shaw

Contacting Shaw about the "shaw." DNS Domain

You can reach Shaw at 630 3rd avenue SW, Calgary, Alberta, T2P 4L4, by telephone at 1-888-472-2222 or by email at

Multiple Dwelling Units (MDUs)

Pursuant to Telecom Decision CRTC 2003-45, dated June 30, 2003, listed below are all of the locations for which Shaw has an access agreement with the owner of a multi-dwelling unit building for the installation of telecommunications facilities, as well as the terms and conditions of Shaw’s access. The terms and conditions are Shaw’s standard form terms, and the terms of the actual agreement may vary in some respect. For further information please contact our Legal Department at

Shaw’s standard MDU agreement

For specific MDU contracts, please search by province and then city:


British Columbia




Terms of Service

Terms of Service

MyTab Additional Terms of Service

MyTab Additional Terms of Service

Fair Usage Policy

Fair Usage Policy

Privacy Policy

Shaw Mobile is a brand of Rogers Communications Inc., and the collection, usage and retention of personal information by Shaw Mobile is governed by the Shaw Mobile Privacy Policy available at:

Phone Protection Plan Terms & Conditions

Phone Protection Plan Terms & Conditions

Business Terms of Service

Business Terms of Service

Change Management


This is a Schedule to the Shaw Business Service Agreement (Appendix) and is incorporated into and forms part thereof. This policy will outline the process for change management activities for services provided by Shaw Business to its valued customers.

Change Management Policy

Change activities are defined as any request to perform maintenance or to alter established services. A change can be initiated by Shaw Business or the customer.

Shaw Business Initiated Changes

In order to upgrade, expand, repair and maintain our network, we may be required to schedule an event that may impact your service. We define two types of change control events:

1.1. Scheduled Maintenance

Scheduled Maintenance shall mean any maintenance activities planned during a standard Maintenance Window, which will be service impacting, or may pose a threat to the provided service. Customers shall be notified of any Scheduled Maintenance a minimum of 15 business days in advance of the planned activity. In each case we review and organize the technical procedures to minimize the disruption to your service. Our Network Operations Center tracks each event to conclusion.

Shaw Business Standard Maintenance Window

00:01AM-06:00AM local time (Sunday - Preferred)

Our notification will be emailed to the change release contacts provided during the implementation process. Changes to customer contacts should be emailed to

Notification will include impacted circuit identifier, date, time, expected duration, planned activity description and a ticket number. A response is not required, however any inquiries may be made by reply to the email notification or by calling the Shaw Business Network Operations Center at 1-866-244-7475 or

1.2 Emergency Maintenance

On occasion Shaw Business may need to react quickly to address an emergency issue on the network. Emergency Maintenance shall mean any maintenance which cannot be performed during as Scheduled Maintenance. Emergency Maintenance activities may occur outside of Standard Maintenance Windows, without notification, and may be service affecting. Emergency maintenance is undertaken with the intent of minimizing the overall impact to our customers. Our Network Operations Center tracks each event to conclusion.

Inquiries regarding any change activity may be made by reply to the email notification or by calling The Shaw Business Network Operations Center at 1-866-244-7475 or

Customer Initiated Changes

We understand that our customers may need to make changes to their service.

2.1 Requesting Service Changes

Customers may request changes to an established service by emailing

The request should include:

Required date
Scope of work
Assigned security code (mandatory)

The customer is solely responsible for the safekeeping of the security code and Shaw Business will take no responsibility for the abuse thereof, including but not limited to fraud and other forms of misrepresentation. If you have experienced changes in personnel, please inform us immediately at the above email address to initiate the process of changing your security code.

Client Services will acknowledge receipt of requested change within 24 business hours. Each change will be reviewed with technical operations, engineering and your Account Executive. Client Services will then confirm change activity with customer, including completion date and provide change fees, if applicable, for approval prior to proceeding with change.

A Customer approved change will engage the change administration process and be billed according to the change management policy and, if applicable, any additional costs incurred for materials and/or labour.

Standard fees;

Regular Business Hours - $100/hr 2 hour minimum

After Hours - $150/hr 4 hour minimum

Inquiries for customer initiated changed should be forwarded to:

Client Services 1-866-244-7474 Option 1


2.2 Customer Maintenance Activities

Customer maintenance activities are important to Shaw Business. We ask that customers provide advance notice of possible service impacting activities. These include but are not limited to, building maintenance activities or customer premise equipment changes. Notice of maintenance activities should be emailed to

The request should include:

Date of activity
Planned activity and duration

Customers should report the completion of the planned activity to Shaw Business Network Operations Center at 1-866-244-7475 or

Business Voice Acceptable Use Policy


This Acceptable Use Policy ("AUP") governs the customer's use of business voice services provided by Shaw Business (the "Service" or "Services") and any devices and/or equipment used to support the Service, including without limitation, any equipment or software used in conjunction with the Service which is loaned to customer from SB for customer's use solely in connection with the Service (collectively, the "Equipment").

SB may amend this AUP from time to time and will update the revision date on the AUP posted on line indicate when changes have been made. All changes will take effect within 30 days of the date of being posted. CUSTOMER'S CONTINUED USE OF THE SERVICE AFTER CHANGES ARE POSTED WILL BE DEEMED ACCEPTANCE OF THE AMENDED AUP.

Uses and Restrictions

Customer may only use the Service from customer's equipment located at customer's service location as specified in the applicable service appendix signed by customer and SB. The Services are only to be used for normal business calling purposes such as person to person conversations or voice messages.

Customer is solely responsible for use of the Service provided to it by SB, regardless if such use occurred without the customer's consent or knowledge.

Customer may not use the Service for any applications which exceed the network resources for which customer has contracted for under the applicable Service Appendix by more than 120%

The Service may not be used for any activity that violates any local, provincial, federal, international or other applicable law or regulation.

If SB believes, in its sole discretion, that a violation of this AUP has occurred (whether direct or indirect), it may take any responsive action it deems necessary, including suspending or terminating the Services.

Customer abuse or misuse of the Service or breach of any term contained in this AUP may result in the Service being terminated by SB.


Service Interruptions

SB does not warrant uninterrupted use of the Service. Customer is responsible to ensure that any customer provided equipment used with the Service is compatible with the Equipment and the Service. Most importantly, some equipment may not operate if there is a power failure, resulting in customer losing the ability to use the Service, including access to 9-1-1 emergency services until the power is restored. A power failure or disruption in the Service may require SB to reset or reconfigure the Equipment prior to customer being able to utilize the Service.

Re-Sold Service

Where re-sold telephone service is being provided to customer by SB, as all or part of the Service: (i) maintenance for the local and long distance telephone service may be provided by parties other than SB; and (ii) all local and long distance telephone services may be subject to the terms and conditions imposed by the primary service provider (including applicable tariffs) with respect to the Service. SB reserves the right to provide re-sold local phone service as a SB local service.

Automatic-Dialing Announcing Devices

SB enforces all Canadian Radio-television and Telecommunications Commission rules on Automatic- Dialing Announcing Devices ("ADAD") and unsolicited voice and facsimile calls made for the purpose of solicitation. The use of ADAD to make unsolicited calls for the purpose of solicitation, or to place calls to emergency lines or healthcare facilities is strictly prohibited. If customer violates these restrictions or those posted by the Canadian Radio-television and Telecommunications Commission SB may terminate the Service immediately.

The same restrictions that apply to ADAD apply to unsolicited voice and facsimile calls made for the purposes of solicitation. Persons placing unsolicited voice or facsimile calls to solicit are to ensure that an individual's request not to be called again is respected. The individual's name and telephone number must be removed from calling lists within 30 days of receipt of the request.

Directory Service

  1. Customer's name, address and telephone number(s) will be published in the telephone directory for customer's area unless customer contacts SB to advise it does not wish its information to be published in the telephone directory.
  2. In the case of errors or omissions in customer's name, address or telephone number(s) in the directory listings, whether or not the error or omission is with regard to telephone number, address, individual or business name, SB is only responsible to provide customer a refund or credit of any charges associated with the listings in question for the period during which the error or omission occurred.

Provision of 9-1-1 Access

  1. Customer may use the Service to receive access to emergency services through the 9-1-1 service provider. The emergency 9-1-1 fee charged by the municipality may be billed by SB each month as part of customer's monthly charge for the Service or may be billed directly to customer by the municipality.
  2. Emergency 9-1-1 service will not be accessible during any suspension or interruption of the Service, including as a result of a power failure.

Hearing Impaired Assistance

  1. Customer will have access to Hearing Impaired Assistance services through the Service. Hearing Impaired Assistance operators are available to assist customer in placing calls to or from persons who use a telecommunications device for the deaf ("TDD") machine. Long distance charges may apply.
  2. Hearing Impaired Assistance enables customers to communicate with deaf, hard-of-hearing, and speech impaired individuals by relaying messages between TDD's and conventional phone users.

Alternate Billing Format

Upon request, SB will provide invoices in an alternate format for the visually impaired.

Credit and Security Deposit

SB reserves the right to examine your credit records at any time, whether before or after providing the Services.

SB's Liability

SB shall not be liable for:

  1. any interruption or unavailability of the Services, including, without limitation, any interruption or unavailability of emergency 9-1-1 service;
  2. any act or omission of any third party including, but not limited to, any other local telephone company, any connecting carrier or underlying carrier or other provider of connections, facilities or services;
  3. your conduct, acts or omissions;
  4. SB's failure, for any reason, to activate the Services on the activation date requested;
  5. any defacement of, or damage to, your premises resulting from the attachment of any instruments, apparatus or associated wiring and/or the Equipment furnished by SB, or removal thereof, when such defacement or damage is not wholly caused by SB's negligence; - See more at:

Telephone Numbers

SB reserves the right to modify or change telephone numbers, if such change is required by the Canadian Numbering Association or any other governing body responsible for regulating telephone numbers in Canada. In the event SB is required to modify or change any telephone number, SB will not be liable to compensate customer for any costs resulting from such changes.

Security Codes

Customer is solely responsible to maintain the confidentiality of any security codes for customer's voice mail or other accounts.

Equipment Installation, Maintenance and Return Responsibilities

  1. SB may install the Equipment within customer's premises. The Equipment supplied by SB to customer is to be used solely for use of the Service and will at all times remain the property of SB.
  2. Customer is responsible to supply, at its sole cost and expense, all telephones required for customer's use of the Service, all medical and security monitoring devices, fax machines, and any wiring inside customer's premises which is required to connect to the Service. SB has no obligation to maintain or repair any facilities or equipment owned by customer. It is customer's responsibility to ensure that any customer supplied equipment is compatible with the Equipment and Service provided by SB, and customer will be solely responsible if its equipment interferes with or causes the Service to fail for any reason whatsoever.

Customer Relocation

If customer relocates its office within SB's serving area and customer wishes to transfer the Service, including customer's current telephone number(s), to the new premises, customer must give a minimum of thirty (30) business days advance notice to SB' customer service department at 1-866-550-7429. Customer may only transfer telephone number(s) within the same rate center. The ability to transfer the Service to customer's new premises is dependent on the availability of the Service at the new location and access to the building. If sufficient advance notice is not received, SB may not be able to provide the Service on the date of customer relocation.


SB may disclose information as may be required to: a) satisfy any legal, regulatory or other governmental request; b) operate the Service properly; or c) protect SB or its customers, in accordance with the guidelines set out in SB's Privacy Policy, posted on its website at

Unless a customer provides express consent, or disclosure is pursuant to a legal power, all information kept by SB regarding the customer, other than the customer's name, address and listed telephone number(s), is confidential and may not be disclosed by SB to anyone other than: a) the customer; b) a person who, in the reasonable judgment of SB, is seeking the information as an agent of the customer; c) another telephone company, provided the information is required for the efficient and cost-effective provision of telephone service and disclosure is made on a confidential basis with the information to be used only for that purpose; d) a company involved in supplying the customer with telephone or telephone directory related services, provided the information is required for that purpose and disclosure is made on a confidential basis with the information to be used only for that purpose; or e) an agent retained by SB in the collection of the customer's account, provided the information is required for and is to be used only for that purpose.

In order to provide customers with greater control over their privacy, SB offers the following privacy enhancing features: Name and Number Display, Name and Number Block, Last Call Return and Call Trace. All of these features may not be available to every customer, and if available, some restrictions may apply. For details on the availability and use of these features please contact our customer service department at 1-800-550-7429.

Data Acceptable Use Policy


The benefits and privileges available from Shaw Business ("Shaw Business") and the Internet in general, must be balanced with duties and responsibilities so that other users can also have a productive, enjoyable experience. This Acceptable Use Policy (the "Policy") was designed to prevent unacceptable uses of our services and equipment as well as to ensure that we are able to provide the level and quality of services that our customers expect. Each customer of Shaw Business is responsible for ensuring that the use of all services provided to such customer complies with this Policy.

If Shaw Business believes, in its sole discretion, that a violation of this Policy (direct, or indirect, including violations by a third party) has occurred, it may take responsive action. Shaw Business is entitled to remove the offending material, establish immediate or temporary filtering, deny access, suspend or terminate Shaw Business Services, or take any other appropriate action, as determined by Shaw Business, in addition to any remedies provided by any agreement to provide Shaw Business Services.

Shaw Business may investigate incidents involving violations of this Policy, and such violations may subject the customer to civil or criminal liability. In the event of a criminal violation Shaw Business will co-operate fully with law enforcement.

The customer is solely responsible for use of their Shaw Business account, regardless if such use occurred without the account holder's consent or knowledge.

Shaw Business may amend this policy at its sole discretion. The continued use of Shaw Business services after an amended policy has been posted here will be deemed as acceptance of the amended policy.

Prohibited Activities

Illegal/Criminal Activity

Shaw Business services must not be used for any activity that violates any local, provincial, federal, international or any other applicable law or regulation, including the distribution or storage of materials that are contrary to any applicable law or regulation. Prohibited activities include, but are not limited to:

  • Infringing copyrights, trademarks, trade secrets, patents or any other type of intellectual property;
  • Posting any content that threatens, advocates, promotes or otherwise encourages violence or which provides instruction, information or assistance in causing or carrying out such violence;
  • Transmitting offensive materials including obscene, pornographic, indecent, hateful, defamatory or otherwise objectionable material; and
  • Violating the personal privacy of another individual.

Security Violations

Shaw Business services must not be used to breach the security of any account, network, service, or other system of Shaw Business, or to gain unauthorized access to another network or system. Other security breaches include, but are not limited to:

  • Attempting to gain access to any other person's computer, software or data, without their knowledge or consent;
  • Circumventing user authentication or security of any host, network or account ("cracking" or "hacking");
  • Interfering with service to any user, host or network ("denial of service attacks") including, but not limited to, mail bombing, flooding of networks, deliberate attempts to overload a service and attempts to crash a host; and
  • Using or distributing tools designed to compromise security, such as password guessing programs, cracking tools, packet sniffers or network probing tools.

Email Violations

Shaw Business Services must not be used by any customer (or any of their customers) to send messages (including fax and voice traffic) that have the effect of preventing fair and proportionate use of Shaw Business Services by others. Other email violations include, but are not limited to:

  • advertising, transmitting, or in any way providing any software, program, product, or service that facilitates a violation of this AUP or is designed to violate the Shaw Business AUP or the AUP of any other Internet Service Provider.
  • sending unsolicited bulk messages, including, commercial advertising, unsolicited commercial messages, chain letters, charity requests, petitions for signatures and political or religious messages;
  • sending messages to any user who does not wish to receive it, either to a Shaw Business account holder or otherwise;
  • Spamming, whereby the customer sends numerous copies of the same or substantially similar messages to many account holders, or sending large or multiple files or messages to a single user with malicious intent;
  • Spamming indirectly through the use of other service providers or transmitting email or content through other service providers in a way which indicates in any way that Shaw Business was involved in the transmission of such email or content;
  • Altering the headers of email messages for the purpose of concealing the recipient's or sender's identity, or any other illegitimate purpose;
  • Operating an unsecured email relay;
  • Posting binary files to non binary newsgroups; and
  • Attempting to evade filters of spamming

Subscriber Agreement

The customer will indemnify and hold Shaw Business harmless from any claim brought by third parties relating to the customer's use of Shaw Business Services. The customer must pay and defend all legal costs (including legal fees) arising from such claims. Upon receiving notice, the customer must immediately notify Shaw Business of any claim or potential claim involving their use of Shaw Business Services. Failure to do so gives Shaw Business the right to defend such claims at the customer's sole cost.

Shaw Business makes no warranties of any kind, whether expressed or implied, including any implied warranty of merchantability or fitness of Shaw Business Services for a particular purpose. Shaw Business takes no responsibility for any direct, indirect, incidental, special, consequential, punitive or other damages whatsoever, including, but not limited to, loss of use, data, information or profits from delays, non-deliveries, mid-deliveries, or service interruptions, arising out of, or in connection with, customer use or access of any site.

Shaw Business may co-operate with other Internet Service Providers to discourage and resist any abuse of online procedure and policies. In the event that Shaw Business learns that one of its customers is using other networks in an unacceptable way, Shaw Business reserves the right to take corrective action against such customer.

Content of Online Material

Shaw Business is not responsible for, and shall not be held liable for any damages resultant of any conduct, content, communications, goods and services available on or through Shaw Business Services.

Privacy of Communications

Shaw Business may at all times monitor the performance of Shaw Business Services electronically to ensure its facilities are operating properly.

The customer acknowledges that Shaw Business has the right, but not the obligation, to monitor or disclose the contents of private communications if Shaw Business, in its sole discretion, reasonably believes that such action is necessary:

  1. to comply with applicable law or valid legal processes;
  2. to protect Shaw Business' rights or property;
  3. in emergencies where a person's physical safety is compromised; and
  4. to enforce the terms of this policy.

Shaw Business is not obliged to inform the customer that such information has been disclosed or will be disclosed.

Questions and Complaints

For any customers who may have questions or complaints regarding this Policy, please contact

To report a suspected breach of this policy, please contact

Terms of Use - Business WiFi


Last updated: June 17, 2013

By using Shaw Business' wi-fi services and such other services (collectively, the "WiFi Services") provided by Shaw Cablesystems G.P., its partners and associates (collectively, "Shaw"), you (the "Customer") agree to the following terms and conditions of service. These Business WiFi Terms of Use govern Customer's use of the WiFi Services and any Shaw devices and/or equipment used to support the WiFi Services (collectively, the "Equipment") and are in addition to Shaw's Terms of Service, including the Acceptable Use Policy - Internet and Customer's Shaw Business Wifi Services Agreement (collectively, the "Agreement").

Shaw may periodically revise this Agreement and will provide Customer with notice of any material changes by delivery to the address contained in the Shaw Business Wifi Services Agreement. CUSTOMER IS RESPONSIBLE FOR REGULARLY REVIEWING INFORMATION PROVIDED AND POSTED ONLINE TO OBTAIN TIMELY NOTICE OF SUCH CHANGES. NON-TERMINATION OR CONTINUED USE OF THE WIFI SERVICES AFTER CUSTOMER RECEIVES NOTIFICATION OF CHANGES CONSTITUTES CUSTOMER'S ACCEPTANCE OF THIS AGREEMENT AS MODIFIED BY SUCH CHANGES. If Customer does not agree with any of the amendments to this Agreement, Customer must stop using the WiFi Services and provide notice to Shaw of Customer's termination of this Agreement. In the event of conflict between any customer agreement and this Agreement, the terms of this Agreement will govern. Please refer to Customer agreement specific to the service which you are using. In the event of any conflict between these Terms of Use and the Acceptable Use Policy- Internet, these Terms of Use will govern.

Service Location & Provision of the WiFi Services

Customer agrees to prepare the service location (the "Service Location") according to any instructions Shaw may give in advance of Shaw installing any equipment necessary to deliver the WiFi Services.

Customer will provide Shaw with reasonable access to the Service Location and relevant communications infrastructure and provide any other information as reasonably requested by Shaw to enable installation, provisioning and delivery of the WiFi Services at the Service Location.

Shaw cannot guarantee WiFi performance because performance at a Service Location is dependant on the number of access points supporting the WiFi Services, their location and the environment in which they are installed and any technical limitations applicable to the WiFi Services or Equipment.

Shaw will try to provide the WiFi Services by date agreed with Customer, but all dates are estimates. If Shaw encounters delays imposed by Customer, or by unforeseeable circumstances, that impact the date agreed, Shaw may apply reasonable additional charges and/or claim a reasonable extension to any date previously agreed. Shaw will notify Customer in writing of any additional charges, which will be payable by Customer.

Equipment & Installation

Shaw shall acquire, install, maintain and support all Equipment required to operate the WiFi Services. The Equipment does not include any end-user equipment, including, but not limited to, smart phones, tablets, laptops, gaming devices etc. Customer shall not tamper with or remove any Equipment from the Service Location without Shaw's written permission.

Service Support

Customer agrees that Shaw will have sole authority to deal with the provision of the WiFi Services including the right to terminate Customer or an end-user's use of the WiFi Services without giving prior notice to Customer or end-user. After termination of an end-user's use, Shaw will use reasonable endeavours to inform Customer and explain its reasons for such a termination of access.

Customer Indemnity

Customer shall indemnify, defend and hold harmless Shaw and its directors, officers, employees, agents, subsidiaries, affiliates, successors and assigns from and against any and all claims asserted by or on behalf of any end-user of the WiFi Services or arising out of the use of the WiFi Services.

Use of Shaw Name

Customer may not use Shaw's name or any Shaw trademarks, trade names or service marks or other branding in connection with the marketing or provision of the WiFi Services or its operation of any WiFi hot spot(s) without the advance written consent of Shaw, which shall not be unreasonably withheld. Shaw may provide marketing materials to Customer to advertise the Service Location as a WiFi hot spot. Customer will use reasonable commercial efforts to use such marketing material within the Service Location.

Third Parties

Customer acknowledges and understands that Shaw may use third parties to provide the WiFi Services or any or all of the components of the service, including without limitation installation, equipment, infrastructure, support or content. Shaw shall not be bound by any undertaking, representation or warranty made by third-party providers and suppliers in connection with the installation, maintenance or provision of the WiFi Services, if that undertaking, representation or warranty is inconsistent with the terms of the Agreement.

Limitation on Resale/Distribution

Customer may not, without the prior written consent of Shaw, resell or otherwise make available the WiFi Services to any other wireless service provider.

Security and Abuse

Customer understands and agrees that any activity listed as an illegal or prohibited activity in the Acceptable Use Policy - Internet may result in the termination of the WiFi Services to the Customer or the end-user or in the event of recurring violations termination of the WiFi Services to the Service Location.

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