Most Web browsers offer an alternative way of following navigation links by using keyboard access keys. To use an access key when using Windows, hold down the Alt key and press the appropriate access key. For Macintosh users, hold down the Control key and press the appropriate access key. Internet Explorer may require you to use the Enter key to activate the link. To return to the home page, the access key is Alt+1.

All links throughout SHAW.ca use the first letter of the link as its access key. As an example, pressing Alt+A activates the link to the About Us section. If a page has multiple links starting with the same letter, you can move through the available options by holding down the Alt key while pressing the access letter key.

SHAW.ca allows people with screen reading software to jump from the top of the page to the main content of the page. This feature is available through access key Alt+X.

All content images used on Shaw.ca are accompanied by alternative text captions describing the image if your browser supports the alt-text function. Decorative graphics have blank alt-text attributes.

The size of text on Shaw.ca can be increased or decreased based on each user's preference.

The Table Summary feature allows visitors with screen readers to know what the table's content is before the software begins reading.

Where possible we have spelled out the entire name of our products and services, but occasionally we rely on acronyms when space is limited. If you need a reminder of what a particular acronym stands for just move your mouse over the letters to see the full name.

Documents on our website are presented in PDF format. PDF documents are generally accessible to users with screen-reading software.

For individuals with visual disabilities, Adobe provides free software that makes reading PDF files easier. For more information, please visit Adobe.

Look for the print icon (insert icon) at the bottom of each page when you want a hard copy of the content on Shaw.ca.

Shaw.ca has been written to be clear, concise and accessible to as wide an audience as possible.

All information appearing on the Web site is provided on an "as is" or "as available" basis, without warranty of any kind, either express or implied, including but not limited to, any implied warranties of fitness for a particular purpose, merchantability and non-infringement. Although Shaw intends that all information appearing on the Web site is current and accurate, Shaw makes no warranty as to the accuracy, currency or completeness thereof. Shaw assumes no responsibility for any error or omission that may occur on the Web site.

Any products or services which you purchase from Shaw or its affiliates shall be subject to all terms and conditions related to such purchase provided to you from time to time, including, unless otherwise provided, all terms and conditions set out in this Legal Notice or posted on the Web site and all terms and conditions delivered to you (in any manner or form) in connection with any products or services purchased.

SHAW WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY LOSSES OR DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH, DIRECTLY OR INDIRECTLY, THE USE OF THIS WEB SITE, ANY INFORMATION OR CONTENT AVAILABLE ON THIS WEB SITE, OR ANY OTHER WEB SITE YOU MAY ACCESS THROUGH THIS WEB SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

Links available to outside Web sites on the Web site are meant for convenience only. No endorsement of any third party products or services is expressed or implied by any information or content that is included on, or linked to or from, the Web site.

When you access an outside (non-Shaw) Web site, please understand that it is independent of Shaw and Shaw has no control over the content of that Web site. A link to a non-Shaw Web site does not mean that Shaw accepts any responsibility for the content or use of such Web site. It is up to you to take the appropriate precautions to ensure that any website you visit is free of destructive items such as worms or viruses.

The information provided on this Web site is not intended to provide specific financial, tax, legal or accounting advice to you. The Web site and the information contained herein does not constitute an offer for the purchase or sale of any securities. Any financial information is not intended to constitute investment advice or a recommendation to buy, sell or hold any securities.

The trade-marks, logos and service marks as well as certain words, titles, icons, graphics and designs (collectively, the "Trade-marks") displayed on the Web site are registered and unregistered trade-marks of Rogers Communications, its affiliates and other third parties. Nothing on the Web site should be construed as granting a license or right to use any Trade-mark without the express permission of Shaw or the third party who owns the Trade-mark. Any unauthorized downloading, transmission, or other copying or modification of any Trade-mark is strictly prohibited and may be a violation of provincial, federal or international law or may subject the infringing party to legal action.

All information and content on the Web site is protected by copyright and may not be used or reproduced except in accordance with the terms and conditions of this Legal Notice or with the express consent of the copyright holder. Shaw does not warrant that your use of information or content on the Web site will not infringe the rights of third parties not affiliated with Shaw.

You agree to defend, indemnify and hold Shaw and its affiliates harmless from any and all claims, liabilities, costs and expenses which are related to any violation of the terms and conditions of this Legal Notice or which arise in connection with your use of or access to the Web site.

When accessing information on the Web site, Shaw may ask you to provide information such as your name, home address, e-mail address or other information. It is completely optional for you to provide such information. If you do provide personal information to us, you understand and agree that we may record and use your personal information in accordance with our Privacy Policy which may include certain use of this personal information.

Shaw is not responsible for the content or privacy practices of any other non-Shaw Web site to or from which the Web site may be linked.

IMPORTANT NOTICE: User Commenting and Posting Policy

Terms of Use
Shaw Facebook Fan Page is a place for fans of Shaw to discuss Together is Amazing and Shaw products and services. All users must comply with Facebook Terms of Use and Shaw's Facebook Fan Page Terms of Use. Shaw has the right to remove any content we deem inappropriate.

Please keep your Facebook posts clean, constructive and on topic. Unlawful, disrespectful, slanderous, defamatory, malicious, threatening, profane, obscene, tasteless or pornographic remarks will not be tolerated and will be deleted without notice. Spam, wall graffiti, campaigning and advertising are also strictly prohibited.

While we encourage free speech and debate, harassment and attacks on fellow Facebook fans are unacceptable.

Repeated abusers of this policy will be reported and possibly banned.

Please review Shaw's other policies posted on the Web site, including Terms of Use and Acceptable Use Policy. These policies may also govern your visit to this Web site and your relationship with Shaw and its affiliates.

Any information or material you transmit to the Web site by electronic mail or otherwise, including any data, questions, comments or suggestions, is and will be treated as non-confidential and non-proprietary unless otherwise noted. Anything you transmit or post may be used by Shaw and its affiliates for any purpose, including, but not limited to, reproduction, disclosure, publication, broadcast and posting. Furthermore, Shaw is free to use any ideas or concepts contained in any communication you send to the Web site for any purpose whatsoever including, but not limited to, the development, manufacture and marketing of products and services.

The Web site originates in Canada. Shaw makes no representation that the Web site or the contents thereof are appropriate or available for use in all locations. Accessing the Web site from territories where its contents are not permitted by law is strictly prohibited. If you choose to access the Web site from any such territory, you do so on you own initiative and are responsible for compliance with local laws. Any products or services of Shaw are offered only in jurisdictions where they may be legally offered for sale.

You agree that if any of the terms and conditions of this Legal Notice are held invalid or unenforceable, such term or condition shall be considered separate and severable from the balance of the terms and conditions, which shall remain in full force and effect. Shaw's failure to insist upon or enforce strict performance of any provision of this Legal Notice shall not be construed as a waiver of any right on its part.

References to Shaw in this Legal Notice or the Web site include any person controlled by, controlling or under common control with, directly or indirectly, Shaw.

This Legal Notice and the Web site will be governed exclusively by the laws of the Province of Alberta and the laws of Canada applicable therein, without regard to the conflict of laws principles thereof. You consent to the exclusive forum, jurisdiction and venue of the Courts of the Province of Alberta, or any other jurisdiction which Shaw may deem appropriate, for all disputes, proceedings or claims arising out of or in connection with this Web site.

Shaw offers you several options for contacting us regarding inquiries, support and bill payments:

• Contact your local Shaw office at the telephone number(s) shown on the front of your bill
• Visit our web sites at Shaw.ca or My Shaw
• Email internet.inquiries@shaw.ca

Shaw provides you with the following convenient payment alternatives:

• My Shaw - receive and pay your bill online
• Pre-authorized Monthly Payment Plan from your bank account or credit card
• Telephone Banking, PC Banking or in person through your financial institution
• Your payment may be mailed directly to Shaw, cheques are payable to Shaw Cablesystems G.P.
• Contact a Shaw Customer Service Representative by telephone or by using our automated telephone services or Contact Us
• Visit a Shaw Retail Centre near you

You may visit the MyShaw tool at my.shaw.ca for more information on your current Services, to view your monthly Internet data usage and notifications and to manage your billing information. You will be billed monthly for both your Services and any applicable equipment and the charges will appear on your monthly invoice. Payment terms are included in our Joint Terms of Service. For TV and Internet Services provided on a month-to-month basis, including fixed term Services that will transition to a month-to-month basis upon the expiry of the ValuePlan Commitment Period, Shaw may make changes to your Services from time to time in accordance with the CRTC’s TVSP and Internet Codes, as applicable, including changing the applicable regular monthly fees and charges, by providing you with not less than 30 days’ notice of any such change becoming effective (for Internet Services, not less than 60 days’ notice for changes to key contract terms and conditions as defined in the CRTC Internet Code). For all other changes, including substantive changes to the Joint Terms of Service, Acceptable Use Policies and Privacy Policy, each of which are hereby incorporated by reference into this Agreement, Shaw will provide you with notice as required by applicable law. If you do not wish to accept the aforementioned changes, you may contact Shaw to change or cancel your Services. You shall be deemed to have accepted any changes made by Shaw if you continue to use your Services after such changes are effective with no additional action or agreement required. This Agreement is non-transferable by you but may be freely assigned by Shaw. If the Services under this Agreement replace or supersede all services under an existing agreement, your previous agreement will automatically terminate once the Buyer’s Right to Cancel period (as set out below) and any applicable trial period under this Agreement has elapsed. Early cancellation fees applicable to your previous agreement will remain in effect until it is terminated. If this Agreement is cancelled within the Buyer’s Right to Cancel period or any applicable trial period then your previous agreement will become active, however, if any of the Services included in the previous agreement are no longer available, then equivalent in-market Services will be instated for the remainder of the ValuePlan Commitment Period of your previous agreement.

Shaw is operating in accordance with the Federal Privacy Law. Further details on Shaw's Privacy Policy are available at www.shaw.ca.

You understand that Shaw Go WiFi is a feature of Shaw's Internet service and that you must be a current subscriber to a Shaw Internet service in order to use Shaw Go WiFi. As with other Shaw services, you are permitted to use Shaw Go WiFi only for lawful purposes.

In order to access Shaw Go WiFi, you must provide your Shaw userid, password and certain other information ("Shaw Go WiFi ID") that may be requested from time to time. Shaw may also automatically collect certain information, such as MAC address, device location and device type, in order to provide you services and improve your service experience. You acknowledge and agree that you will be responsible for all activities during any session using Shaw Go WiFi under your Shaw Go WiFi ID. You may not provide any third party with your Shaw Go WiFi ID for the purpose of accessing Shaw Go WiFi. You remain responsible for all bandwidth usage incurred utilizing your Shaw Go WiFi ID as well as any account changes that may be imposed as a result of your bandwidth usage as set out in the Terms of Use, and agree to pay any applicable fees charged to your account for the use of Shaw Go WiFi, plus any applicable taxes and other fees imposed as a result of these Terms of Use.

You may use Shaw Go WiFi solely for your own lawful personal purposes. You may not in any way distribute, resell or otherwise provide third parties with access to or use of Shaw Go WiFi.

In order to use Shaw Go WiFi, you must have a Wi-Fi capable device that:

a. meets Canadian and other applicable technical standards;
b. is compatible with Shaw Go WiFi;
c. renders web pages in a standard HTML browser application;
d. runs the IP protocol; and
e. is configured to obtain IP addresses automatically.

The Wi-Fi device must be in close enough proximity to Shaw Go WiFi wireless access points to achieve connectivity with the Shaw Go WiFi network. Shaw Go WiFi access location lists and maps may be updated from time-to-time. Actual Shaw Go WiFi coverage, locations and quality may vary.

Shaw will endeavour to provide useful and reliable Shaw Go WiFi services, but you acknowledge that Shaw Go WiFi utilizes public, unlicensed radio-frequency spectrum. As such, Shaw Go WiFi is subject to external interferences, environmental influences, and other factors and variables beyond Shaw's reasonable control. Performance and availability may vary, including but not limited to or affected by,

a. transmission and download speed and accuracy;
b. network congestion;
c. performance, configuration, and functionality of your Wi-Fi devices and wireless cards (including, but not limited to memory, storage and other limitations);
d. physical obstructions and distances between your WiFi device and the Shaw Go WiFi network;
e. availability of electric power;
f. collocation failures;
g. transmission and equipment limitations, failures, maintenance or repair; and
h. user error.

Shaw Go WiFi may also be interrupted, refused, limited or curtailed for these reasons. Shaw is not responsible for data lost or misdirected due to these and other foreseeable and unforeseeable factors. Network speed is an estimate and is no indication of the speed at which your Wi-Fi device or Shaw Go WiFi will operate. Actual network speed and other performance will vary.

In order to maintain acceptable levels of service for all Shaw Go WiFi customers and to improve this service, Shaw reserves the right to monitor use of Shaw Go WiFi and to make such adjustments to the use of such services as necessary to maximize the benefit and enjoyment for all Shaw Go WiFi customers. Additionally, the Shaw Go WiFi service may use automated processes to monitor and scan communications over the Shaw Go WiFi network in order to maintain and provide services, improve your experience, ensure the integrity of your communications, convey messages related to your Shaw Go WiFi account, deliver relevant advertising and for various other purposes related to the provision of Shaw Go WiFi services. By using the Shaw Go WiFi service, you acknowledge and consent to Shaw's automated processing of your communications through the Shaw Go WiFi network, including information such as your IP or MAC address, Shaw Go WiFi ID, device location, HTTP requests and other information related to the provision of this service.

You acknowledge that communications over the Shaw Go WiFi network may be subject to interception by unauthorized third parties. Although Shaw uses commercially reasonable efforts to provide you with a secure and reliable service, your use of Shaw Go WiFi is "AS IS" and "AS AVAILABLE" and Shaw cannot and does not make any general or specific warranties regarding the security, availability, performance or other functionality of Shaw Go WiFi. You are responsible for implementing your own security protections while using Shaw Go WiFi. In the event you become aware of any unauthorized use of Shaw Go WiFi or any other security breach (including but not limited to third-party use of your Shaw Go WiFi ID and password), you agree to immediately notify Shaw. Shaw expressly disclaims any responsibility or liability for your use of Shaw Go WiFi and for any lack of security that may result from your use of Shaw Go WiFi. You agree to hold Shaw harmless for the loss of any file, data or other information while using the Shaw Go WiFi services, and for any unauthorized access to or utilization by any third party of any of your personal, financial, or other sensitive information.

You understand and agree that Shaw may from time to time use location or other data generated from your use of Shaw Go WiFi to deliver general or user specific messaging or advertising from Shaw or a third party to the browser you are using to access the Internet. Furthermore, you understand and agree that the Shaw Go WiFi "watermark" bearing Shaw's logo may appear superimposed from time to time over portions of website pages you visit, that the watermark is intended solely to identify Shaw Go WiFi as the source of your wireless Internet access service, and that this in no way indicates Shaw's approval of or responsibility for the content of such websites, which are solely the responsibility of the website operators and/or content providers. You agree that you will not seek to hold Shaw responsible in any way for any third party website content or the operation of any third party website accessed via Shaw Go WiFi, or for the appearance of our Shaw Go WiFi "watermark" over a portion of any website.

Change activities are defined as any request to perform maintenance or to alter established services. A change can be initiated by Shaw Business or the customer.

In order to upgrade, expand, repair and maintain our network, we may be required to schedule an event that may impact your service. We define two types of change control events:

1.1. Scheduled Maintenance

Scheduled Maintenance shall mean any maintenance activities planned during a standard Maintenance Window, which will be service impacting, or may pose a threat to the provided service. Customers shall be notified of any Scheduled Maintenance a minimum of 15 business days in advance of the planned activity. In each case we review and organize the technical procedures to minimize the disruption to your service. Our Network Operations Center tracks each event to conclusion.

Shaw Business Standard Maintenance Window

00:01AM-06:00AM local time (Sunday - Preferred)

Our notification will be emailed to the change release contacts provided during the implementation process. Changes to customer contacts should be emailed to clientservices@shawbusinesssolutions.ca.

Notification will include impacted circuit identifier, date, time, expected duration, planned activity description and a ticket number. A response is not required, however any inquiries may be made by reply to the email notification or by calling the Shaw Business Network Operations Center at 1-866-244-7475 or noc@shawbusinesssolutions.ca.

1.2 Emergency Maintenance

On occasion Shaw Business may need to react quickly to address an emergency issue on the network. Emergency Maintenance shall mean any maintenance which cannot be performed during as Scheduled Maintenance. Emergency Maintenance activities may occur outside of Standard Maintenance Windows, without notification, and may be service affecting. Emergency maintenance is undertaken with the intent of minimizing the overall impact to our customers. Our Network Operations Center tracks each event to conclusion.

Inquiries regarding any change activity may be made by reply to the email notification or by calling The Shaw Business Network Operations Center at 1-866-244-7475 or noc@shawbusinesssolutions.ca.

We understand that our customers may need to make changes to their service.

2.1 Requesting Service Changes

Customers may request changes to an established service by emailing clientservices@shawbusinesssolutions.ca.

The request should include:

BPSO

Required date

Scope of work

Contacts

Assigned security code (mandatory)

The customer is solely responsible for the safekeeping of the security code and Shaw Business will take no responsibility for the abuse thereof, including but not limited to fraud and other forms of misrepresentation. If you have experienced changes in personnel, please inform us immediately at the above email address to initiate the process of changing your security code.

Client Services will acknowledge receipt of requested change within 24 business hours. Each change will be reviewed with technical operations, engineering and your Account Executive. Client Services will then confirm change activity with customer, including completion date and provide change fees, if applicable, for approval prior to proceeding with change.

A Customer approved change will engage the change administration process and be billed according to the change management policy and, if applicable, any additional costs incurred for materials and/or labour.

Standard fees;

Regular Business Hours - $100/hr 2 hour minimum

After Hours - $150/hr 4 hour minimum

Inquiries for customer initiated changed should be forwarded to:

Client Services 1-866-244-7475

or

clientservices@shawbusinesssolutions.ca

2.2 Customer Maintenance Activities

Customer maintenance activities are important to Shaw Business. We ask that customers provide advance notice of possible service impacting activities. These include but are not limited to, building maintenance activities or customer premise equipment changes. Notice of maintenance activities should be emailed to clientservices@shawbusinesssolutions.ca.

The request should include:

BPSO
Date of activity
Planned activity and duration
Contacts

Customers should report the completion of the planned activity to Shaw Business Network Operations Center at 1-866-244-7475 or noc@shawbusinesssolutions.ca

Customer agrees to prepare the service location (the "Service Location") according to any instructions Shaw may give in advance of Shaw installing any equipment necessary to deliver the WiFi Services.

Customer will provide Shaw with reasonable access to the Service Location and relevant communications infrastructure and provide any other information as reasonably requested by Shaw to enable installation, provisioning and delivery of the WiFi Services at the Service Location.

Shaw cannot guarantee WiFi performance because performance at a Service Location is dependent on the number of access points supporting the WiFi Services, their location and the environment in which they are installed and any technical limitations applicable to the WiFi Services or Equipment.

Shaw will try to provide the WiFi Services by date agreed with Customer, but all dates are estimates. If Shaw encounters delays imposed by Customer, or by unforeseeable circumstances, that impact the date agreed, Shaw may apply reasonable additional charges and/or claim a reasonable extension to any date previously agreed. Shaw will notify Customer in writing of any additional charges, which will be payable by Customer.

Shaw shall acquire, install, maintain and support all Equipment required to operate the WiFi Services. The Equipment does not include any end-user equipment, including, but not limited to, smart phones, tablets, laptops, gaming devices etc. Customer shall not tamper with or remove any Equipment from the Service Location without Shaw's written permission.

Customer agrees that Shaw will have sole authority to deal with the provision of the WiFi Services including the right to terminate Customer or an end-user's use of the WiFi Services without giving prior notice to Customer or end-user. After termination of an end-user's use, Shaw will use reasonable endeavours to inform Customer and explain its reasons for such a termination of access.

Customer shall indemnify, defend and hold harmless Shaw and its directors, officers, employees, agents, subsidiaries, affiliates, successors and assigns from and against any and all claims asserted by or on behalf of any end-user of the WiFi Services or arising out of the use of the WiFi Services.

Customer may not use Shaw's name or any Shaw trademarks, trade names or service marks or other branding in connection with the marketing or provision of the WiFi Services or its operation of any WiFi hot spot(s) without the advance written consent of Shaw, which shall not be unreasonably withheld. Shaw may provide marketing materials to Customer to advertise the Service Location as a WiFi hot spot. Customer will use reasonable commercial efforts to use such marketing material within the Service Location.

Customer acknowledges and understands that Shaw may use third parties to provide the WiFi Services or any or all of the components of the service, including without limitation installation, equipment, infrastructure, support or content. Shaw shall not be bound by any undertaking, representation or warranty made by third-party providers and suppliers in connection with the installation, maintenance or provision of the WiFi Services, if that undertaking, representation or warranty is inconsistent with the terms of the Agreement.

Customer may not, without the prior written consent of Shaw, resell or otherwise make available the WiFi Services to any other wireless service provider.

Customer understands and agrees that any activity listed as an illegal or prohibited activity in the Acceptable Use Policy - Internet may result in the termination of the WiFi Services to the Customer or the end-user or in the event of recurring violations termination of the WiFi Services to the Service Location.