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Internet Traffic Management Policy

No matter where you go or what you do online, your traffic will be treated equally. Learn more about our traffic management policies in our Acceptable Use Policy.

Internet Traffic Management Policy

Shaw occasionally uses traffic management policies to ensure proportional access to its network for all Shaw Internet customers. Shaw's traffic management policies come into effect in the event of significant network congestion as the result of a network failure, a natural disaster or a transport network constraint that is negatively impacting the customer experience. During such instances Shaw may deploy fair shaping of Internet traffic to provide an equal amount of bandwidth to all customers. This results in equal sharing of total bandwidth available, which will not be less than 1 mbps downstream and 256 kbps upstream per customer. No specific application or protocol is specifically targeted through this traffic management policy and all Internet traffic continues to be treated equally. Shaw's traffic management policies are not intended to impact real-time interactive activities such as on-line banking, communication or VoIP services. For the majority of our customers, the Internet experience is unaffected by our traffic management policies and both upstream and downstream bandwidth will be available to ensure the full operation of any application. For details on areas within Shaw’s network where traffic management policies may be applied due to significant events, please check our website: https://community.shaw.ca/community/service-updates. Back to top