Hearing solutions
We've identified a number of tools
to assist our deaf or hard-of-hearing
customers.
ASL Support Videos
Shaw is committed to ensuring all our customers have the resources they need to get the most out of their Shaw services and products. These videos feature an American Sign Language interpreter who will walk you through various video tutorials. If you need additional help, please contact Customer Support.
IP Relay
As a Shaw customer, you can make
and receive phone calls using IP relay. This text-to-voice service allows you
to text during a call using your computer or mobile and a relay operator will
read your message to your caller. All calls will be strictly confidential.
Please contact Customer Support to activate your IP relay service. After activation, you can use the service at https://iprelay.shaw.ca
Television
The Accessible Channel
The Accessible Channel, or TACtv, is part of Shaw's programming, available to subscribers
of Digital TV or HDTV. The national English-language satellite-to-cable network has described
video and captioned programming 24 hours a day, offering deaf and hard-of-hearing viewers
access to high-quality news, information, drama, entertainment and other programming.
Closed Captioning
Closed-captioning text on TV programs is an excellent tool for deaf and hard-of-hearing viewers
to enjoy Shaw Television programming.
Shaw's closed-captioning capabilities provide visual text of a program's audio as it is heard.
Broadcasters provide closed captioning in most of their programming.
You can turn captions on or off with your TV's remote. Check your manufacturer's website
or TV User Guide for step-by-step instructions on how to set it up.
Shaw's HD Boxes and HDPVRs provide closed caption decoding for all channels, including
those in high-definition. Use Power/Menu to access User Settings to turn captioning on and off.
Internet
Manage your Shaw Internet
Take care of internet-related business from the comfort of your computer, instead of calling
for assistance. My Shaw allows you to change your email password if you forget it,
create a new email address or update your email settings and subscriptions.
Shaw Support
Download Shaw Support and get automated assistance setting up, modifying and repairing
common connection issues for your Shaw Internet and email.
Home Phone
Call Display
See who's calling before you pick up the phone. Your caller ID-equipped phone or caller ID unit
will display the incoming caller's name and telephone number, if available. This feature is included
with all our Shaw Phone plans.
Voicemail to Email
It might be easier to hear your messages on your computer instead of over the phone. You can
forward your Voicemail messages to your email account, ensuring you can stop and rewind the
message at your leisure. It's also an easy way to save messages for future reference. This feature
is included with your Voicemail.
Call Forward
Send your phone calls to a friend or family member to pick up. Activate this feature by dialing *72
and when you hear the dial tone, enter the 10-digit number to where you want your calls forwarded
. Call Forward is included with Shaw Home Phone plans.
Distinctive Ring
Our Distinctive Ring lets you know the call is for you. Give out three different phone numbers that go
to one line, so you'll know who's calling and why. Distinctive Ring can be added to any Shaw Home
Phone plan for $4.00 per month.
Message Relay Service (711)
Message Relay Service, or 711, allows you to talk on the telephone via a teletypewriter (TTY).
A specialized operator acts as an intermediary for the two parties. Message Relay Service is
included with all our Home Phone plans.
IP Relay
With IP Relay, you use the Internet to make calls using a chat interface and a third-party operator. IP Relay is included with all our Home Phone plans. All you need is an Internet-connected PC or smartphone.
Shaw Customer Service
Customer Chat
Shaw Customer Service Representatives and Technical Support Representatives are available
to assist you via an online chat program.
Customer Chat allows real-time text/keyboard communication and is available to all our
customers from 8 a.m. to 10 p.m. Mountain, seven days a week.
Twitter
Follow us on Twitter, @ShawInfo, for service announcements and for quick answers to any questions.
Updates are available Monday to Friday between 9 a.m. and 5 p.m. Pacific.
Email
If you have an account, product or service question that you would like to submit for an email response,
please fill out our online form and we will respond within three business days.
Teletypewriter Phone Service
Teletypewriter, or TTY, can communicate directly with our Shaw Customer Care representatives
through Relay Service operators of their choice.
Billing
Shaw provides alternative formats for monthly billing. You can receive your bill in Braille, large-print
hard-copy or enlarged soft-copy format. Please your local Customer Service office to request an
alternate billing format. Find that number on our Contact Us page.