Shaw is committed to ensuring all our customers have the resources they need to get the most out of their Shaw services and products. These videos feature an American Sign Language interpreter who will walk you through various video tutorials.

If you need additional help, please contact Customer Support.

As a Shaw customer, you can make and receive phone calls using IP Relay. This text-to-voice service allows you to text during a call using your computer or mobile and a relay operator will read your message to your caller. All calls will be strictly confidential.

Please contact Customer Support to activate your IP relay service. After activation, you can use the service at https://iprelay.shaw.ca

The Shaw IP Relay app is now live. Download for free on the App Store or Google Play.
App Store link: https://itunes.apple.com/ca/app/shaw-ip-relay/id1411486003
Play link: https://play.google.com/store/apps/details?id=com.iprelay&hl=en

Closed-captioning text on TV programs is an excellent tool for deaf and hard-of-hearing viewers to enjoy Shaw Television programming.

• Shaw's closed-captioning capabilities provide visual text of a program's audio as it is heard. Broadcasters provide closed captioning in most of their programming.
• You can turn captions on or off with your TV's remote. Check your manufacturer's website or TV User Guide for step-by-step instructions on how to set it up.
• Shaw's HD Boxes and HDPVRs provide closed caption decoding for all channels, including those in high-definition. Use Power/Menu to access User Settings to turn captioning on and off.

Send your phone calls to a friend or family member to pick up. Call forward is included with Shaw Home Phone plans and can be activated using these steps:

1. Activate this feature by dialing *72.
2. When you hear the dial tone, enter the 10-digit number you’d like your calls forwarded to.

As a Shaw customer, you can make and receive phone calls using IP Relay. This text-to-voice service allows you to text during a call using your computer or mobile and a relay operator will read your message to your caller. All calls will be strictly confidential.

Please contact Customer Support to activate your IP relay service. After activation, you can use the service at https://iprelay.shaw.ca

The Shaw IP Relay app is now live. Download for free on the App Store or Google Play.
App Store link: https://itunes.apple.com/ca/app/shaw-ip-relay/id1411486003
Play link: https://play.google.com/store/apps/details?id=com.iprelay&hl=en

Shaw Customer Service Representatives and Technical Support Representatives are available to assist you via an online chat program.

Connect on Live Messaging for real-time text/keyboard communication that is available to all our customers.

Text with 9-1-1 (T9-1-1) allows deaf, deafened, hard of hearing or speech impaired (DHHSI) persons to communicate with 9-1-1 call centres using wireless-based text messaging. The T9-1-1 service must be activated in an area before with 9-1-1 centre upgrades, before it can be accessed so DHHSI persons should visit www.TextWith911.ca for more information about the initiative and to find out when the T9-1-1 service becomes available in their municipality or region.


A DHHSI person wanting the ability to use the service must register for it with their wireless service provider. Fill out the registration form and return to Shaw Mobile.


When a DHHSI person requires 9-1-1 services, they must first dial 911 on their cell phone. There is no need for them to speak as the 9-1-1 Call Taker will receive an indicator that tells them to communicate with the caller via text messaging. The 9-1-1 Call Taker then initiates text messaging with the caller to address the emergency. The initial call to 9-1-1 (without speaking) is required to initiate the T9-1-1 session as it establishes direct contact with the 9-1-1 Call Centre, provides the 9-1-1 Call Taker with the caller’s telephone number and the approximate location of the cell phone along with establishing a voice channel that enables the 9-1-1 Call Taker to hear any background noises that can be very helpful to assess the emergency and to provide enhanced 9-1-1 functions.


T9-1-1 is not available for everyone. Voice calling remains the best and most effective way to communicate with 9-1-1 services for a person that is not deaf, hard of hearing or with speech impairment. During an emergency, time is of the essence and speaking enables faster communication than texting, and there is a chance text messaging could be delayed.


The T9-1-1 service is free; however, an active wireless subscription and a compatible handset are required. The wireless user account (prepaid or postpaid) that you maintain with Shaw Mobile must always be in good standing in order to remain eligible to use the T9-1-1 service. User activities that result in a lapsed subscription or unsubscribing from Shaw Mobile will result in your loss of eligibility to use the T9-1-1 service.