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Transfer services

Moving? We got this.

You handle the packing and we’ll handle your TV, Internet or phone services.

Setting up Shaw at your new home

Before your moving date, contact Support and we’ll take care of transferring your services to your new address. That way, everything will be ready even before you move in.

Easy Self Installation. You’ve got this.

We send a Self Connect kit right to your door, free of charge, with everything you need to install your equipment7. If you need help our experts are available 24/7 via phone or chat. And if you get stuck, we’re happy to send a technician to help.

Moving FAQ

You're moving to a new home, now leave the complicated stuff to us! When moving, you can take your
Shaw services with you and avoid a disruption to your Internet, TV or Phone. Just let us know when and where you're moving, and we'll help make it easy.

Is there a charge for moving Shaw services?

Self Connect is always free and can be completed by most TV and/or Internet customers at their new address. A fee may apply for Tech Connect installations supported by one of our technicians.

Can I hook up my equipment at the new address myself?

Most TV and/or Internet customers can Self Connect their equipment at their new address. This depends on the location and equipment, so please check with a Shaw representative first.

How far in advanced should I book my move?

2-4 weeks notice is recommended to ensure we can schedule the exact time and date that works for you.

What are the different ways can I schedule my move?

Visit shaw.ca/contact-us for our contact options.

Can I change my services or upgrade equipment during a move?

You got it! Moving is the perfect time to review your service, especially as your needs may change with the new address.

Can I make changes to the appointment after I book it?

Absolutely! Adding services later usually requires rescheduling - so, if possible, go over your bundle and make any changes during the initial booking.

What if I need to cancel services?

We are sorry to see you go! Cancellation of service must be done over the phone and with the account holder or fully authorized person.

How do I check to see if I can get Shaw services at my new address?

You can enter your address at Shaw.ca to see if your new area is serviceable. See here for a full guide.

Need more details?

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