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Terms of Use

Welcome to the Shaw Communications Inc. website. Please read these terms and conditions the website use. By using the website, you agree to comply with all of the terms and conditions set out below.

Shaw.ca Accessibility Statement

Introduction

Last updated: November 17, 2004

We are committed to providing access to all users. Although we continue to test and modify our site for accessibility, there may be some legacy pages that are not fully compliant with our standards. If you have problems accessing this website, please email our Support staff.

Access Keys

Most Web browsers offer an alternative way of following navigation links by using keyboard access keys. To use an access key when using Windows, hold down the Alt key and press the appropriate access key. For Macintosh users, hold down the Control key and press the appropriate access key. Internet Explorer may require you to use the Enter key to activate the link. To return to the home page, the access key is Alt+1.

All links throughout SHAW.ca use the first letter of the link as its access key. As an example, pressing Alt+A activates the link to the About Us section. If a page has multiple links starting with the same letter, you can move through the available options by holding down the Alt key while pressing the access letter key.

Skip Navigation Form

SHAW.ca allows people with screen reading software to jump from the top of the page to the main content of the page. This feature is available through access key Alt+X.

Images

All content images used on Shaw.ca are accompanied by alternative text captions describing the image if your browser supports the alt-text function. Decorative graphics have blank alt-text attributes.

Resizable Text

The size of text on Shaw.ca can be increased or decreased based on each user's preference.

Table Summaries

The Table Summary feature allows visitors with screen readers to know what the table's content is before the software begins reading.

Acronym Tool Tip Definitions

Where possible we have spelled out the entire name of our products and services, but occasionally we rely on acronyms when space is limited. If you need a reminder of what a particular acronym stands for just move your mouse over the letters to see the full name.

Documents

Documents on our website are presented in PDF format. PDF documents are generally accessible to users with screen-reading software.

For individuals with visual disabilities, Adobe provides free software that makes reading PDF files easier. For more information, please visit Adobe.

Print Friendly

Look for the print icon (insert icon) at the bottom of each page when you want a hard copy of the content on Shaw.ca.

Readability

Shaw.ca has been written to be clear, concise and accessible to as wide an audience as possible.

Joint Terms of Service

Joint Terms of Service March 31 2024

Payment Terms and Conditions

Introduction

We Love to Help!

At Shaw, we have more than 10,000 helping hands working to bring exceptional experiences to our customers. We love hearing your great Shaw stories (thanks for those!), but we also want to know if you have a concern, complaint or suggestion for how we can improve. Here's how we make sure your thoughts and concerns are quickly addressed:

  • Contact Customer Care – Our team is available to you 24/7/365 through email, phone (1-888-750-7429) or at our retail locations. Our friendly team will work diligently towards finding a solution to your concern in a timely manner.
  • Local Customer Care Management - we're here with a helping hand, several hands, in fact! If a solution can't be found with our customer care team, then our local management team is available to help. Your Customer Care representative can put you in touch with a local Manager.
  • Further Assistance, Telephone and Internet Concerns – an agency independent of Shaw, called the Commissioner of Complaints and Telecommunications Services (CCTS) is also available if we can't find a resolution to your concern.
    CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
    To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Customer Care Information

Shaw offers you several options for contacting us regarding inquiries, support and bill payments:

Payment Options

Shaw provides you with the following convenient payment alternatives:

  • My Shaw - receive and pay your bill online
  • Pre-authorized Monthly Payment Plan from your bank account or credit card
  • Telephone Banking, PC Banking or in person through your financial institution
  • Your payment may be mailed directly to Shaw, cheques are payable to Shaw Cablesystems G.P.
  • Contact a Shaw Customer Service Representative by telephone or by using our automated telephone services or Contact Us
  • Visit a Shaw Retail Centre near you

Terms of Payment

The services you subscribe to are payable by the due date indicated on your bill. Payments made after the statement date on your bill will be reflected on your next bill. Amounts owing after the due date are subject to a late payment interest charge calculated on the outstanding amount at 3%* per month (42.6% per year) until paid in full. If your account remains unpaid for 60 days, you agree to pay a fee of $50.00 for services relating to the administration, processing, or service costs for your account (for example, collections efforts due to non-payment or suspension, disconnection or reactivation of your Services). Overdue accounts are subject to termination of the services by Shaw. You agree to pay Shaw $25.00 if your credit card is denied or if your cheque is returned due to non-sufficient funds. Should it become necessary to disconnect a past due account, payment of the full outstanding balance plus a reconnection charge will be required before service is restored, provided Shaw is not under any obligation to restore the services to any person who continues to fail to make timely payment of the amounts due.

*Customers with an existing 2-Year ValuePlan as of August 3, 2023, will continue to see a 2% late payment fee and a $20.00 account processing fee up until their contract expiry date, at which time they will be bound by the above late payment fee structure.

Privacy

Shaw is operating in accordance with the Federal Privacy Law. Further details on Shaw's Privacy Policy are available at www.shaw.ca.

Shaw Disney+ Terms and Conditions

Shaw Disney+ Terms and Conditions

Acceptable Use Policy - Internet

Joint Terms of Service March 31 2024

Acceptable Use Policy - Phone

Acceptable Use Policy - Phone

Terms of Use - Shaw Go WiFi

Introduction

Last updated: March 7, 2014

By accessing and using the Shaw Internet WiFi ("Shaw Go WiFi") provided by any of Rogers Communications Inc. or their partners and/or associates (collectively, "Shaw"), you agree to the following terms and conditions of service, which incorporate by reference the Shaw Joint Terms of Use, Shaw Acceptable Use Policy, and Shaw Privacy Policy terms and conditions available at www.shaw.ca (collectively, the "Terms of Use ").

You agree that Shaw may, for any reason, and without notice to you, modify or terminate Shaw Go WiFi and these Terms of Use without liability to you, any user or any third party. If you do not wish to be bound by these Terms of Use or any modifications which may be made by Shaw from time to time, do not access or use Shaw Go WiFi and immediately contact Shaw.

YOUR NONTERMINATION OR CONTINUED USE OF SHAW GO WIFI AFTER THE EFFECTIVE DATE OF ANY CHANGES MADE CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS OF USE AS MODIFIED BY SUCH CHANGES.

Access to and Use of Shaw Go WiFi

You understand that Shaw Go WiFi is a feature of Shaw's Internet service and that you must be a current subscriber to a Shaw Internet service in order to use Shaw Go WiFi. As with other Shaw services, you are permitted to use Shaw Go WiFi only for lawful purposes.

In order to access Shaw Go WiFi, you must provide your Shaw userid, password and certain other information ("Shaw Go WiFi ID") that may be requested from time to time. Shaw may also automatically collect certain information, such as MAC address, device location and device type, in order to provide you services and improve your service experience. You acknowledge and agree that you will be responsible for all activities during any session using Shaw Go WiFi under your Shaw Go WiFi ID. You may not provide any third party with your Shaw Go WiFi ID for the purpose of accessing Shaw Go WiFi. You remain responsible for all bandwidth usage incurred utilizing your Shaw Go WiFi ID as well as any account changes that may be imposed as a result of your bandwidth usage as set out in the Terms of Use, and agree to pay any applicable fees charged to your account for the use of Shaw Go WiFi, plus any applicable taxes and other fees imposed as a result of these Terms of Use.

You may use Shaw Go WiFi solely for your own lawful personal purposes. You may not in any way distribute, resell or otherwise provide third parties with access to or use of Shaw Go WiFi.

Performance of Shaw Go WiFi

In order to use Shaw Go WiFi, you must have a Wi-Fi capable device that:

a. meets Canadian and other applicable technical standards;
b. is compatible with Shaw Go WiFi;
c. renders web pages in a standard HTML browser application;
d. runs the IP protocol; and
e. is configured to obtain IP addresses automatically.

The Wi-Fi device must be in close enough proximity to Shaw Go WiFi wireless access points to achieve connectivity with the Shaw Go WiFi network. Shaw Go WiFi access location lists and maps may be updated from time-to-time. Actual Shaw Go WiFi coverage, locations and quality may vary.

Shaw will endeavour to provide useful and reliable Shaw Go WiFi services, but you acknowledge that Shaw Go WiFi utilizes public, unlicensed radio-frequency spectrum. As such, Shaw Go WiFi is subject to external interferences, environmental influences, and other factors and variables beyond Shaw's reasonable control. Performance and availability may vary, including but not limited to or affected by,

a. transmission and download speed and accuracy;
b. network congestion;
c. performance, configuration, and functionality of your Wi-Fi devices and wireless cards (including, but not limited to memory, storage and other limitations);
d. physical obstructions and distances between your WiFi device and the Shaw Go WiFi network;
e. availability of electric power;
f. collocation failures;
g. transmission and equipment limitations, failures, maintenance or repair; and
h. user error.

Shaw Go WiFi may also be interrupted, refused, limited or curtailed for these reasons. Shaw is not responsible for data lost or misdirected due to these and other foreseeable and unforeseeable factors. Network speed is an estimate and is no indication of the speed at which your Wi-Fi device or Shaw Go WiFi will operate. Actual network speed and other performance will vary.

In order to maintain acceptable levels of service for all Shaw Go WiFi customers and to improve this service, Shaw reserves the right to monitor use of Shaw Go WiFi and to make such adjustments to the use of such services as necessary to maximize the benefit and enjoyment for all Shaw Go WiFi customers. Additionally, the Shaw Go WiFi service may use automated processes to monitor and scan communications over the Shaw Go WiFi network in order to maintain and provide services, improve your experience, ensure the integrity of your communications, convey messages related to your Shaw Go WiFi account, deliver relevant advertising and for various other purposes related to the provision of Shaw Go WiFi services. By using the Shaw Go WiFi service, you acknowledge and consent to Shaw's automated processing of your communications through the Shaw Go WiFi network, including information such as your IP or MAC address, Shaw Go WiFi ID, device location, HTTP requests and other information related to the provision of this service.

Service Subject To Interception and Unauthorized Use

You acknowledge that communications over the Shaw Go WiFi network may be subject to interception by unauthorized third parties. Although Shaw uses commercially reasonable efforts to provide you with a secure and reliable service, your use of Shaw Go WiFi is "AS IS" and "AS AVAILABLE" and Shaw cannot and does not make any general or specific warranties regarding the security, availability, performance or other functionality of Shaw Go WiFi. You are responsible for implementing your own security protections while using Shaw Go WiFi. In the event you become aware of any unauthorized use of Shaw Go WiFi or any other security breach (including but not limited to third-party use of your Shaw Go WiFi ID and password), you agree to immediately notify Shaw. Shaw expressly disclaims any responsibility or liability for your use of Shaw Go WiFi and for any lack of security that may result from your use of Shaw Go WiFi. You agree to hold Shaw harmless for the loss of any file, data or other information while using the Shaw Go WiFi services, and for any unauthorized access to or utilization by any third party of any of your personal, financial, or other sensitive information.

Marketing and Shaw's Use of Wi-Fi Data

You understand and agree that Shaw may from time to time use location or other data generated from your use of Shaw Go WiFi to deliver general or user specific messaging or advertising from Shaw or a third party to the browser you are using to access the Internet. Furthermore, you understand and agree that the Shaw Go WiFi "watermark" bearing Shaw's logo may appear superimposed from time to time over portions of website pages you visit, that the watermark is intended solely to identify Shaw Go WiFi as the source of your wireless Internet access service, and that this in no way indicates Shaw's approval of or responsibility for the content of such websites, which are solely the responsibility of the website operators and/or content providers. You agree that you will not seek to hold Shaw responsible in any way for any third party website content or the operation of any third party website accessed via Shaw Go WiFi, or for the appearance of our Shaw Go WiFi "watermark" over a portion of any website.

Legal Notice

Introduction

Last updated: November 17, 2004

By accessing the Web site or downloading its content, you agree to be bound by and comply with, without limitation or exception, the terms and conditions of this legal notice (the "Legal Notice"). If you do not agree to these terms and conditions, do not access the Web site or download its content.

Rogers Communications Canada Inc. (“Shaw”) reserves the right to add, modify or delete any information or content in the Legal Notice or on the Web site at any time, without notice. Accordingly, you are encouraged to review this Legal Notice each time that you access the Web site.

All information and content appearing on the Web site is provided for informational purposes only. You may download content appearing on the Web site for lawful personal, non-commercial use only. You are strictly prohibited from distributing, modifying, transmitting, copying, re-posting or otherwise re-using any information or content that appears on the Web site.

No Warranty or Representation

All information appearing on the Web site is provided on an "as is" or "as available" basis, without warranty of any kind, either express or implied, including but not limited to, any implied warranties of fitness for a particular purpose, merchantability and non-infringement. Although Shaw intends that all information appearing on the Web site is current and accurate, Shaw makes no warranty as to the accuracy, currency or completeness thereof. Shaw assumes no responsibility for any error or omission that may occur on the Web site.

Any products or services which you purchase from Shaw or its affiliates shall be subject to all terms and conditions related to such purchase provided to you from time to time, including, unless otherwise provided, all terms and conditions set out in this Legal Notice or posted on the Web site and all terms and conditions delivered to you (in any manner or form) in connection with any products or services purchased.

SHAW WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY LOSSES OR DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH, DIRECTLY OR INDIRECTLY, THE USE OF THIS WEB SITE, ANY INFORMATION OR CONTENT AVAILABLE ON THIS WEB SITE, OR ANY OTHER WEB SITE YOU MAY ACCESS THROUGH THIS WEB SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

No Endorsements

Links available to outside Web sites on the Web site are meant for convenience only. No endorsement of any third party products or services is expressed or implied by any information or content that is included on, or linked to or from, the Web site.

When you access an outside (non-Shaw) Web site, please understand that it is independent of Shaw and Shaw has no control over the content of that Web site. A link to a non-Shaw Web site does not mean that Shaw accepts any responsibility for the content or use of such Web site. It is up to you to take the appropriate precautions to ensure that any website you visit is free of destructive items such as worms or viruses.

No Financial Advice

The information provided on this Web site is not intended to provide specific financial, tax, legal or accounting advice to you. The Web site and the information contained herein does not constitute an offer for the purchase or sale of any securities. Any financial information is not intended to constitute investment advice or a recommendation to buy, sell or hold any securities.

Trade-Marks and Copyright

The trade-marks, logos and service marks as well as certain words, titles, icons, graphics and designs (collectively, the "Trade-marks") displayed on the Web site are registered and unregistered trade-marks of Rogers Communications, its affiliates and other third parties. Nothing on the Web site should be construed as granting a license or right to use any Trade-mark without the express permission of Shaw or the third party who owns the Trade-mark. Any unauthorized downloading, transmission, or other copying or modification of any Trade-mark is strictly prohibited and may be a violation of provincial, federal or international law or may subject the infringing party to legal action.

All information and content on the Web site is protected by copyright and may not be used or reproduced except in accordance with the terms and conditions of this Legal Notice or with the express consent of the copyright holder. Shaw does not warrant that your use of information or content on the Web site will not infringe the rights of third parties not affiliated with Shaw.

Indemnity

You agree to defend, indemnify and hold Shaw and its affiliates harmless from any and all claims, liabilities, costs and expenses which are related to any violation of the terms and conditions of this Legal Notice or which arise in connection with your use of or access to the Web site.

Privacy Policy

When accessing information on the Web site, Shaw may ask you to provide information such as your name, home address, e-mail address or other information. It is completely optional for you to provide such information. If you do provide personal information to us, you understand and agree that we may record and use your personal information in accordance with our Privacy Policy which may include certain use of this personal information.

Shaw is not responsible for the content or privacy practices of any other non-Shaw Web site to or from which the Web site may be linked.

Shaw Facebook Policy

IMPORTANT NOTICE: User Commenting and Posting Policy

Terms of Use
Shaw Facebook Fan Page is a place for fans of Shaw to discuss Together is Amazing and Shaw products and services. All users must comply with Facebook Terms of Use and Shaw's Facebook Fan Page Terms of Use. Shaw has the right to remove any content we deem inappropriate.

Please keep your Facebook posts clean, constructive and on topic. Unlawful, disrespectful, slanderous, defamatory, malicious, threatening, profane, obscene, tasteless or pornographic remarks will not be tolerated and will be deleted without notice. Spam, wall graffiti, campaigning and advertising are also strictly prohibited.

While we encourage free speech and debate, harassment and attacks on fellow Facebook fans are unacceptable.

Repeated abusers of this policy will be reported and possibly banned.

Other Shaw Policies

Please review Shaw's other policies posted on the Web site, including Terms of Use and Acceptable Use Policy. These policies may also govern your visit to this Web site and your relationship with Shaw and its affiliates.

Communication through the Website

Any information or material you transmit to the Web site by electronic mail or otherwise, including any data, questions, comments or suggestions, is and will be treated as non-confidential and non-proprietary unless otherwise noted. Anything you transmit or post may be used by Shaw and its affiliates for any purpose, including, but not limited to, reproduction, disclosure, publication, broadcast and posting. Furthermore, Shaw is free to use any ideas or concepts contained in any communication you send to the Web site for any purpose whatsoever including, but not limited to, the development, manufacture and marketing of products and services.

Available Only Where Permitted By Law

The Web site originates in Canada. Shaw makes no representation that the Web site or the contents thereof are appropriate or available for use in all locations. Accessing the Web site from territories where its contents are not permitted by law is strictly prohibited. If you choose to access the Web site from any such territory, you do so on you own initiative and are responsible for compliance with local laws. Any products or services of Shaw are offered only in jurisdictions where they may be legally offered for sale.

General

You agree that if any of the terms and conditions of this Legal Notice are held invalid or unenforceable, such term or condition shall be considered separate and severable from the balance of the terms and conditions, which shall remain in full force and effect. Shaw's failure to insist upon or enforce strict performance of any provision of this Legal Notice shall not be construed as a waiver of any right on its part.

References to Shaw in this Legal Notice or the Web site include any person controlled by, controlling or under common control with, directly or indirectly, Shaw.

This Legal Notice and the Web site will be governed exclusively by the laws of the Province of Alberta and the laws of Canada applicable therein, without regard to the conflict of laws principles thereof. You consent to the exclusive forum, jurisdiction and venue of the Courts of the Province of Alberta, or any other jurisdiction which Shaw may deem appropriate, for all disputes, proceedings or claims arising out of or in connection with this Web site.

CCTS Member Deposit and Disconnection Code

Deposit and Disconnection Code

Shaw Tariffs

Below is a list of Shaw Tariffs as filed with the Canadian Radio-Television and Telecommunications Commission (CRTC):
CRTC 26300 - Third Party Internet Access (TPIA) Tariff
CRTC 21520 – Competitive Local Exchange Carrier (CLEC) Tariff

Shaw Price Guarantee Terms

Customers that have chosen a 2-year ValuePlan will receive a price guarantee on their base services under the agreement.

The monthly fees payable for the price guaranteed base service(s) during the stated promotional term(s) in your 2-year ValuePlan Agreement will not increase during the term as a result of normal rate increases applicable to all Shaw customers.

Price guarantees do not apply to any television add-ons, channels, channel packages, theme packs, rental equipment, phones services, phone add-ons (such as voicemail or call waiting), domestic or international long-distance charges, pay-per-use charges or third-party costs including, but not limited to, levies, surcharges, taxes or other fees required to be paid as a result of the Shaw services provided.

If you have a 2-year ValuePlan agreement with Shaw, please refer to your copy of this agreement for additional terms and conditions.

Any applicable price guarantee will no longer apply should you choose to reduce your level of Internet service below Internet 15.

DNSSEC Practices Policy for .Shaw

DNSSEC Practices Policy for .Shaw

Contacting Shaw about the "shaw." DNS Domain

You can reach Shaw at 630 3rd avenue SW, Calgary, Alberta, T2P 4L4, by telephone at 1-888-472-2222 or by email at internet.abuse@sjrb.ca.

Multiple Dwelling Units (MDUs)

Pursuant to Telecom Decision CRTC 2003-45, dated June 30, 2003, listed below are all of the locations for which Shaw has an access agreement with the owner of a multi-dwelling unit building for the installation of telecommunications facilities, as well as the terms and conditions of Shaw’s access. The terms and conditions are Shaw’s standard form terms, and the terms of the actual agreement may vary in some respect. For further information please contact our Legal Department at Legalinquiries@sjrb.ca.

Shaw’s standard MDU agreement

For specific MDU contracts, please search by province and then city:

Alberta

British Columbia

Manitoba

Ontario

Saskatchewan

Terms of Service

Terms of Service

MyTab Additional Terms of Service

MyTab Additional Terms of Service

Fair Usage Policy

Fair Usage Policy

Privacy Policy

Shaw Mobile is a brand of Rogers Communications Inc., and the collection, usage and retention of personal information by Shaw Mobile is governed by the Shaw Mobile Privacy Policy available at: http://www.shawmobile.ca/en-CA/privacy-policy.

Phone Protection Plan Terms & Conditions

Phone Protection Plan Terms & Conditions

Business Terms of Service

Business Terms of Service

Change Management

Introduction

This is a Schedule to the Shaw Business Service Agreement (Appendix) and is incorporated into and forms part thereof. This policy will outline the process for change management activities for services provided by Shaw Business to its valued customers.

Change Management Policy

Change activities are defined as any request to perform maintenance or to alter established services. A change can be initiated by Shaw Business or the customer.

Shaw Business Initiated Changes

In order to upgrade, expand, repair and maintain our network, we may be required to schedule an event that may impact your service. We define two types of change control events:

1.1. Scheduled Maintenance

Scheduled Maintenance shall mean any maintenance activities planned during a standard Maintenance Window, which will be service impacting, or may pose a threat to the provided service. Customers shall be notified of any Scheduled Maintenance a minimum of 15 business days in advance of the planned activity. In each case we review and organize the technical procedures to minimize the disruption to your service. Our Network Operations Center tracks each event to conclusion.

Shaw Business Standard Maintenance Window

00:01AM-06:00AM local time (Sunday - Preferred)

Our notification will be emailed to the change release contacts provided during the implementation process. Changes to customer contacts should be emailed to clientservices@shawbusinesssolutions.ca.

Notification will include impacted circuit identifier, date, time, expected duration, planned activity description and a ticket number. A response is not required, however any inquiries may be made by reply to the email notification or by calling the Shaw Business Network Operations Center at 1-866-244-7475 or noc@shawbusinesssolutions.ca.

1.2 Emergency Maintenance

On occasion Shaw Business may need to react quickly to address an emergency issue on the network. Emergency Maintenance shall mean any maintenance which cannot be performed during as Scheduled Maintenance. Emergency Maintenance activities may occur outside of Standard Maintenance Windows, without notification, and may be service affecting. Emergency maintenance is undertaken with the intent of minimizing the overall impact to our customers. Our Network Operations Center tracks each event to conclusion.

Inquiries regarding any change activity may be made by reply to the email notification or by calling The Shaw Business Network Operations Center at 1-866-244-7475 or noc@shawbusinesssolutions.ca.

Customer Initiated Changes

We understand that our customers may need to make changes to their service.

2.1 Requesting Service Changes

Customers may request changes to an established service by emailing clientservices@shawbusinesssolutions.ca.

The request should include:

BPSO

Required date

Scope of work

Contacts

Assigned security code (mandatory)

The customer is solely responsible for the safekeeping of the security code and Shaw Business will take no responsibility for the abuse thereof, including but not limited to fraud and other forms of misrepresentation. If you have experienced changes in personnel, please inform us immediately at the above email address to initiate the process of changing your security code.

Client Services will acknowledge receipt of requested change within 24 business hours. Each change will be reviewed with technical operations, engineering and your Account Executive. Client Services will then confirm change activity with customer, including completion date and provide change fees, if applicable, for approval prior to proceeding with change.

A Customer approved change will engage the change administration process and be billed according to the change management policy and, if applicable, any additional costs incurred for materials and/or labour.

Standard fees;

Regular Business Hours - $100/hr 2 hour minimum

After Hours - $150/hr 4 hour minimum

Inquiries for customer initiated changed should be forwarded to:

Client Services 1-866-244-7475

or

clientservices@shawbusinesssolutions.ca

2.2 Customer Maintenance Activities

Customer maintenance activities are important to Shaw Business. We ask that customers provide advance notice of possible service impacting activities. These include but are not limited to, building maintenance activities or customer premise equipment changes. Notice of maintenance activities should be emailed to clientservices@shawbusinesssolutions.ca.

The request should include:

BPSO
Date of activity
Planned activity and duration
Contacts

Customers should report the completion of the planned activity to Shaw Business Network Operations Center at 1-866-244-7475 or noc@shawbusinesssolutions.ca

Business Voice Acceptable Use Policy

Business Voice Acceptable Use Policy

Business Voice Acceptable Use Policy

Data Acceptable Use Policy

Data Acceptable Use Policy

Data Acceptable Use Policy

Terms of Use - Business WiFi

Introduction

Last updated: January 31, 2024

By using Shaw Business' Wi-Fi services and such other services (collectively, the "WiFi Services") provided by Rogers Communications Canada Inc., its partners and associates (collectively, "Shaw"), you (the "Customer") agree to the following terms and conditions of service. These Business WiFi Terms of Use govern Customer's use of the WiFi Services and any Shaw devices and/or equipment used to support the WiFi Services (collectively, the "Equipment") and are in addition to Shaw's Terms of Service, including the Acceptable Use Policy - Internet and Customer's Shaw Business Wifi Services Agreement (collectively, the "Agreement").

Shaw may periodically revise this Agreement and will provide Customer with notice of any material changes by delivery to the address contained in the Shaw Business WiFi Services Agreement. CUSTOMER IS RESPONSIBLE FOR REGULARLY REVIEWING INFORMATION PROVIDED AND POSTED ONLINE TO OBTAIN TIMELY NOTICE OF SUCH CHANGES. NON-TERMINATION OR CONTINUED USE OF THE WIFI SERVICES AFTER CUSTOMER RECEIVES NOTIFICATION OF CHANGES CONSTITUTES CUSTOMER'S ACCEPTANCE OF THIS AGREEMENT AS MODIFIED BY SUCH CHANGES. If Customer does not agree with any of the amendments to this Agreement, Customer must stop using the WiFi Services and provide notice to Shaw of Customer's termination of this Agreement. In the event of conflict between any customer agreement and this Agreement, the terms of this Agreement will govern. Please refer to Customer agreement specific to the service which you are using. In the event of any conflict between these Terms of Use and the Acceptable Use Policy- Internet, these Terms of Use will govern.

Service Location & Provision of the WiFi Services

Customer agrees to prepare the service location (the "Service Location") according to any instructions Shaw may give in advance of Shaw installing any equipment necessary to deliver the WiFi Services.

Customer will provide Shaw with reasonable access to the Service Location and relevant communications infrastructure and provide any other information as reasonably requested by Shaw to enable installation, provisioning and delivery of the WiFi Services at the Service Location.

Shaw cannot guarantee WiFi performance because performance at a Service Location is dependent on the number of access points supporting the WiFi Services, their location and the environment in which they are installed and any technical limitations applicable to the WiFi Services or Equipment.

Shaw will try to provide the WiFi Services by date agreed with Customer, but all dates are estimates. If Shaw encounters delays imposed by Customer, or by unforeseeable circumstances, that impact the date agreed, Shaw may apply reasonable additional charges and/or claim a reasonable extension to any date previously agreed. Shaw will notify Customer in writing of any additional charges, which will be payable by Customer.

Equipment & Installation

Shaw shall acquire, install, maintain and support all Equipment required to operate the WiFi Services. The Equipment does not include any end-user equipment, including, but not limited to, smart phones, tablets, laptops, gaming devices etc. Customer shall not tamper with or remove any Equipment from the Service Location without Shaw's written permission.

Service Support

Customer agrees that Shaw will have sole authority to deal with the provision of the WiFi Services including the right to terminate Customer or an end-user's use of the WiFi Services without giving prior notice to Customer or end-user. After termination of an end-user's use, Shaw will use reasonable endeavours to inform Customer and explain its reasons for such a termination of access.

Customer Indemnity

Customer shall indemnify, defend and hold harmless Shaw and its directors, officers, employees, agents, subsidiaries, affiliates, successors and assigns from and against any and all claims asserted by or on behalf of any end-user of the WiFi Services or arising out of the use of the WiFi Services.

Use of Shaw Name

Customer may not use Shaw's name or any Shaw trademarks, trade names or service marks or other branding in connection with the marketing or provision of the WiFi Services or its operation of any WiFi hot spot(s) without the advance written consent of Shaw, which shall not be unreasonably withheld. Shaw may provide marketing materials to Customer to advertise the Service Location as a WiFi hot spot. Customer will use reasonable commercial efforts to use such marketing material within the Service Location.

Third Parties

Customer acknowledges and understands that Shaw may use third parties to provide the WiFi Services or any or all of the components of the service, including without limitation installation, equipment, infrastructure, support or content. Shaw shall not be bound by any undertaking, representation or warranty made by third-party providers and suppliers in connection with the installation, maintenance or provision of the WiFi Services, if that undertaking, representation or warranty is inconsistent with the terms of the Agreement.

Limitation on Resale/Distribution

Customer may not, without the prior written consent of Shaw, resell or otherwise make available the WiFi Services to any other wireless service provider.

Security and Abuse

Customer understands and agrees that any activity listed as an illegal or prohibited activity in the Acceptable Use Policy - Internet may result in the termination of the WiFi Services to the Customer or the end-user or in the event of recurring violations termination of the WiFi Services to the Service Location.

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